Unified Communications

Managed Services

Mitel looks to deepen enterprise business with Atos Unify acquisition

January 25, 2023 Mark Cox Comments Off on Mitel looks to deepen enterprise business with Atos Unify acquisition
Atos Unify, which is stronger in Europe while Mitel is stronger in North America, has a much stronger services business than Mitel, which should help to provide Mitel partners with upmarket services opportunities.

Software

French-based Kurmi Software continues North American expansion with release of Kurmi Provisioning Suite Version 7.8

November 17, 2022 Mark Cox Comments Off on French-based Kurmi Software continues North American expansion with release of Kurmi Provisioning Suite Version 7.8
Kurmi’s focus is on enterprise UC provisioning and the new version of the suite extends support for Avaya, Cisco, and Microsoft.

Cloud

Salesforce announces Genie to power entire Salesforce Customer 360 platform.

September 20, 2022 Mark Cox Comments Off on Salesforce announces Genie to power entire Salesforce Customer 360 platform.
Salesforce also unveiled some major enhancements to Slack as well as Net Zero Marketplace, a platform designed to make carbon credit purchases simpler and more transparent.

No Picture
Software

Zoho formally opens Canadian head office in Cornwall to drive further Canadian expansion

September 15, 2022 Mark Cox Comments Off on Zoho formally opens Canadian head office in Cornwall to drive further Canadian expansion
The Cornwall office fits with Zoho’s overall hub and spoke strategy, and enables the high emphasis they are placing on a bilingual strategy and being able to communicate with French speaking customers in French.

Cloud

Egnyte unveils enhancements to MSP packages

September 15, 2022 Mark Cox Comments Off on Egnyte unveils enhancements to MSP packages
Some of the new partner focused announcements , like the Architecture, Engineering, and Construction package, and the simplified compliance for working with the U.S. Department of Defense have been available to direct customers before,  but have now been opened up to the channel.

Unified Communications

Nextiva introduces next-gen workhub to manage all conversations from a single place

July 22, 2022 Mark Cox Comments Off on Nextiva introduces next-gen workhub to manage all conversations from a single place
Nextiva’s new app is built on their old platform, so there is continuity despite the new type of software.

Unified Communications

Montreal’s Cloudli acquires ConnectMeVoice to grow presence in U.S. for business communications solutions

June 23, 2022 Mark Cox Comments Off on Montreal’s Cloudli acquires ConnectMeVoice to grow presence in U.S. for business communications solutions
Cloudli sees the acquisition as highly synergistic, from a product perspective, from a market expansion perspective, and, critically for two companies which are channel-focused, from a partner perspective.

Artificial Intelligence

Avaya introduces no-code Avaya Cloud Virtual Agents to their OneCloud Experience Platform

April 27, 2022 Mark Cox Comments Off on Avaya introduces no-code Avaya Cloud Virtual Agents to their OneCloud Experience Platform
No-code Avaya Virtual Agents make it easy for organizations to both acquire and deploy virtual agents, which improve the customer user experience, something which grades out poorly in customer surveys.

Channel Programs

LiveVox continues to build out fledgling channel strategy with launch of ACTivate channel program

April 13, 2022 Mark Cox Comments Off on LiveVox continues to build out fledgling channel strategy with launch of ACTivate channel program
While LiveVox has been around for years, their channel is really less than a year old, and the new partner program is designed both to attract quality new partners and to get new and existing partners up to speed.

Channel Programs

Cloud communications provider Nextiva reworks channel program to improve enablement

April 12, 2022 Mark Cox Comments Off on Cloud communications provider Nextiva reworks channel program to improve enablement
The program is scheduled to be fully rolled out by the time Nextiva has a set of major project launches late in the year, and will complement a planned international expansion, which includes Canada.