Adobe kicks off virtual tech customer event season

Adobe’s virtual Summit, a concession to the unprecedented circumstances created by the coronavirus pandemic, becomes the first annual customer event to try the virtual approach. While new product and strategic direction received less attention than at a regular event, and customer experience rather more, for Adobe specifically, that’s likely enough.

Ivanti reworks channel model as part of new customer for life focus

Ivanti looks to reverse past errors by introducing a Chief Customer Officer and a focus on making customers happy rather than end-of-lifing their products. That will see renewals centralized in a new business unit. That change to channel policy is accompanied by another in which the company will focus on far fewer partners.