Unified Communications

Channel Programs

Zoom reworks growth opportunities with new post-sales services

February 25, 2025 Mark Cox Comments Off on Zoom reworks growth opportunities with new post-sales services
Zoom has reworked the next generation of the Zoom Partner Program to create significant new business opportunities.

Artificial Intelligence

Genesys’ Canadian channel partners becoming increasingly strong growth component

May 16, 2024 Mark Cox Comments Off on Genesys’ Canadian channel partners becoming increasingly strong growth component
Over the past several years, Genesys has increased the partner share of their business, has broadened the type of partners they work with, and is now increasing its Canadian partner focus.

Artificial Intelligence

Genesys CEO Bates calls on customers to accelerate their future together

May 15, 2024 Mark Cox Comments Off on Genesys CEO Bates calls on customers to accelerate their future together
Tony Bates laid out his vision for where Genesys and its technology is headed, which expands the existing layers of orchestration into a future that promises an industry that will be  very different from today.

Artificial Intelligence

GoTo improves use of AI in portfolio and adds over 60 product enhancements

March 26, 2024 Mark Cox Comments Off on GoTo improves use of AI in portfolio and adds over 60 product enhancements
GoTo has used AI for years, but added Generative AI capabilities this year, and is making some further enhancements in this area now.

Unified Communications

Cloudli Communications announces unification of brand structure following ConnectMeVoice acquisition

November 22, 2023 Mark Cox Comments Off on Cloudli Communications announces unification of brand structure following ConnectMeVoice acquisition
Cloudli expects the unified brand will drive channel growth by making it easier to market and sell one branded solution rather than two.

Channel Programs

Mitel continues CLM initiatives as part of metrics-based partner rewards

August 10, 2023 Mark Cox Comments Off on Mitel continues CLM initiatives as part of metrics-based partner rewards
While Mitel’s channel has recently gone through some structural changes, the focuses, including an emphasis on Customer Lifecycle Management, have remained consistent, and Mitel is doubling down in those areas.

Computers

HP announces changes to services strategy

March 31, 2023 Mark Cox Comments Off on HP announces changes to services strategy
With services becoming an even more massive opportunity, HP is making a series of changes designed to make it easier for partners to work with HP around the services play, which will include simplification to significantly reduce the number of SKUs.

Artificial Intelligence

HP says going on the offense is key part of future-ready plan

March 30, 2023 Mark Cox Comments Off on HP says going on the offense is key part of future-ready plan
HP leader Enrique Lores and senior HP leaders used the HP Amplify opening keynote to lay out the company’s vision going forward and their strategy to get there.

Computers

Poly lays out road map complementary to HP’s Better Together Strategy

March 30, 2023 Mark Cox Comments Off on Poly lays out road map complementary to HP’s Better Together Strategy
HP executives, including Andy Rhodes, who runs Poly, discussed where Poly has come since formally joining HP, and where they are going with their integrated technologies.

Software

Zoho continues to unify collaboration experience with Zoho Trident

February 8, 2023 Mark Cox Comments Off on Zoho continues to unify collaboration experience with Zoho Trident
Trident, a native app to consume Zoho Workplace, is just one of several new collaboration experiences from Zoho, which they expect will ultimately expand beyond the Workplace apps into other areas like marketing and sales.