Video over IP

Artificial Intelligence

Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams

October 8, 2025 Mark Cox Comments Off on Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams
The enhancements to services which had been around previously, in addition to others which were just acquired or developed in-house, strengthen the Resolution Platform with stronger AI agents, better employee Service, and Contact Center as-a-Service with smarter automation, better collaboration, and deeper insights.

Communications

AONMeetings reaches out to smaller businesses with affordable video conferencing platform

September 13, 2025 Mark Cox Comments Off on AONMeetings reaches out to smaller businesses with affordable video conferencing platform
Small businesses using professional communication tools see 34% higher client retention rates and 28% increased project values compared to those relying on consumer platforms. Industry data also reveals that small businesses spend 23% more time on administrative tasks when using complex enterprise software, time that could be invested in growth and client service.

Distribution

D&H Canada restructuring of ProAV business posts strong returns

March 21, 2024 Mark Cox Comments Off on D&H Canada restructuring of ProAV business posts strong returns
D&H reworked its ProAV practice three years ago, investing significantly in it, and changing tactics around vendor and Go-to-Market strategies, with the result being that it has shifted from a minor area to a highly profitable one.

Distribution

D&H Canada signs on innovative video collaboration vendor Neat

May 6, 2022 Mark Cox Comments Off on D&H Canada signs on innovative video collaboration vendor Neat
Norwegian-based Neat, available exclusively through D&H in North America, has some interesting capabilities that stand out, and also has relatively fewer partners here, meaning that partners can make larger margins.

Hyper-converged

HCI vendor StorMagic moves into video and data management with SoleraTec acquisition

March 30, 2021 Mark Cox Comments Off on HCI vendor StorMagic moves into video and data management with SoleraTec acquisition
StorMagic’s move into the video market follows up their entry into encryption key management a year ago, also through an acquisition, and continues their strategy of dramatically increasing their TAM.

Channel Programs

Zoom enhances benefits in Master Agent Referral Partner Program

March 22, 2021 Mark Cox Comments Off on Zoom enhances benefits in Master Agent Referral Partner Program
Zoom also increases the number of Master Agents in the program, and will also be evolving the Zoom Phone program so that partners in geos with different regulatory systems will be able to sell Zoom Phones on their own paper.

Channel Programs

Brightcove adds MSP tier, better aligns resources in partner program reorganization

July 17, 2020 Mark Cox Comments Off on Brightcove adds MSP tier, better aligns resources in partner program reorganization
Brightcove sees the enterprise market as prime for the introduction of legitimate enterprise grade video solutions, and needs an effective channel to more fully penetrate that market.

Unified Communications

Zoom unveils true Hardware as a Service offering for Zoom Rooms

July 7, 2020 Mark Cox Comments Off on Zoom unveils true Hardware as a Service offering for Zoom Rooms
The channel angle with this offering is really aimed at the Master Agent channel, as it is targeted at smaller customers.

Hyper-converged

Pivot3 combines Lenovo ThinkSystem SR655 server with AMD Rome chips in powerful new video solution

May 19, 2020 Mark Cox Comments Off on Pivot3 combines Lenovo ThinkSystem SR655 server with AMD Rome chips in powerful new video solution
While the 2nd generation AMD EPYC processors contribute new efficiencies, the big breakthrough here is the new Lenovo servers delivering dual socket performance with a single socket, as well as density and versatility enhancements.

Cloud

Cloud video provider Brightcove looks to expand channel with new Continuum suite

April 16, 2020 Mark Cox Comments Off on Cloud video provider Brightcove looks to expand channel with new Continuum suite
Continuum is a versatile packaging of several Brightcove video products, designed to offer a variety of high-end video tools to enterprises, particularly as they face the need to connect a workforce that is now highly decentralized because of the pandemic.