Research commissioned by the software vendor show many who moved to working from home in reaction to COVID-19 will stay there, and that that digital transformation has been accelerated in response to the pandemic. What does this mean for solution providers?
Avaya Canada’s David Robertson has six big predictions for how the contact center will look after COVID-19 — more consultative, more browsers, more collaboration, and more subscriptions for solution providers.
Avaya Canada channel leader Miles Davis with some thoughts on why the time for UCaaS is now.
Cisco’s new Webex Control Hub will provide tools partners can use to upsell the collaboration platform, which has seen an explosion in usage as more businesses formalize remote work plans for the present and the future.
Cisco cites interoperability with rival Microsoft and a new contact centre option as key elements to growing partner opportunities around its collaboration portfolio.
Cisco will add social graphing and contextual information about meeting attendees to its collaboration tools and outlines plans to make its collaboration tools integrate well with its competitors and peers.
Some things for partners to think about in their collaboration business, as Cisco aligns its lineup under the WebEx brand.
Cisco will bring its collaboration lineup into one package, with a common backend and under the WebEx brand.
Jive Communications, inContact, and Polycom share their top predictions for 2017 in the unified communications-as-a-service space.
Cisco Canada’s Garth Scully offers a guide to help find the right customer for the company’s Business Edition 6000 communications package.
Canada is one of the countries where Unify pledges to be 100 per cent channel within twelve months – which will mean they will need to get distribution set up here.
ShoreTel says the new virtualized router will let their VARs be more aggressive in small 5-15 unit mobile deployments, because eliminating the router cost for a 10 unit deployment cuts the initial investment in getting 10 users live by two thirds.
The perfect secure messaging app probably hasn’t been built yet, but give John McAfee credit for turning our attention to an area of real concern.
Cisco says allowing distributors to configure-to-order its main midsize enterprise phone systems will help partners close more sales more quickly.
The communications vendor outlines plans to soon change its Avaya Connect partner program to one where tiers are determined by partner skill sets.
Miles Davis takes over Canadian channel as former channel chief Renzo Dipasquale heads up vendor’s enterprise business.
Avaya extends the range of IPOffice, makes Aura more programmable, and introduces a text-any-number messaging service.
Donna Cooney, direct of partner development for collaboration at Cisco Canada, on the Business Edition 6000 and the Express Collaboration Specialization
Networking vendor stresses flexibility in working with partners on Avaya Communications Outsourcing Solutions
