Laura Drummond of Cisco Canada reviews the announcements and developments out of the company’s WebexOne event, which capped a year that redefined the role of collaboration tools in business and society alike..
Research commissioned by the software vendor show many who moved to working from home in reaction to COVID-19 will stay there, and that that digital transformation has been accelerated in response to the pandemic. What does this mean for solution providers?
Avaya Canada’s David Robertson has six big predictions for how the contact center will look after COVID-19 — more consultative, more browsers, more collaboration, and more subscriptions for solution providers.
Cisco’s new Webex Control Hub will provide tools partners can use to upsell the collaboration platform, which has seen an explosion in usage as more businesses formalize remote work plans for the present and the future.
Cisco will add social graphing and contextual information about meeting attendees to its collaboration tools and outlines plans to make its collaboration tools integrate well with its competitors and peers.
ShoreTel says the new virtualized router will let their VARs be more aggressive in small 5-15 unit mobile deployments, because eliminating the router cost for a 10 unit deployment cuts the initial investment in getting 10 users live by two thirds.