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Latest In The Channel Episodes

In The Channel

On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next

May 11, 2026
In the final episode of our Knowledge 2026 series, we sit down with Steven Kiss of EY Canada – the founder of SuMO IT Solutions, Canada’s first ServiceNow elite partner, now running EY’s national ServiceNow practice – for a practitioner’s view of where the channel is actually headed.

In The Channel

On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point

May 8, 2026
Recorded live at Knowledge 2026 in Las Vegas, Robert Dutt sits down with Cristin Gooderham of ServiceNow Canada to unpack what a week of big agentic AI announcements actually means for Canadian enterprises and the partners who serve them.

In The Channel

On site at ServiceNow Knowledge: ServiceNow puts its AI leader in charge of the channel and the partner model is changing to match

May 7, 2026
Recorded live at Knowledge 2026 in Las Vegas, ServiceNow SVP of Global Partnerships and Channels Michael Park talks about why the company put an AI product veteran in charge of its partner organization – and what that signals for how the channel needs to evolve.

In The Channel

Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era

May 6, 2026
Fresh from a press session with Bill McDermott at Knowledge 2026 in Las Vegas, we unpack the strategic argument underneath the keynote headlines: why governance beats models, why the labor math makes AI inevitable, and why ServiceNow thinks it was built for exactly this moment.

In The Channel

Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack

May 6, 2026
Third-party risk management is emerging as the next major service category for MSPs. The starting point, according to Cynomi Chief Evangelist Tim Coach, isn’t a vendor questionnaire. It’s a conversation about how your client actually makes money.

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