Unified Communications

APIs

Mitel launches Low-Code/No-Code GenAI-Powered Workflow Studio

November 18, 2025 Mark Cox Comments Off on Mitel launches Low-Code/No-Code GenAI-Powered Workflow Studio
Workflow Studio lets users easily automate advanced communication processes that connect workforces, without the need for complex coding.

Agent

Tendfor leverages CX leader AnywhereNow’s strengths to increase Microsoft Teams traction

October 15, 2025 Mark Cox Comments Off on Tendfor leverages CX leader AnywhereNow’s strengths to increase Microsoft Teams traction
Tendfor, a Swedish contact centre and console provider which was acquired a year ago by Dutch CX vendor AnywhereNow,  is already getting significant traction in the US and Canadian markets, with Fortune 500 US companies using Tendfor’s Microsoft Teams-native voice platform for enterprises. 

Artificial Intelligence

GoTo and Nexthink ally to integrate Nexthink platform with LogMeIn Rescue in move that should please channel partners

October 10, 2025 Mark Cox Comments Off on GoTo and Nexthink ally to integrate Nexthink platform with LogMeIn Rescue in move that should please channel partners
The partnership enables a new integration between LogMeIn Rescue, GoTo’s enterprise-grade remote support tool, and the DEX-focused Nexthink Infinity platform, a partnership which will have significant implications for channel partners of both companies.

Artificial Intelligence

Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams

October 8, 2025 Mark Cox Comments Off on Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams
The enhancements to services which had been around previously, in addition to others which were just acquired or developed in-house, strengthen the Resolution Platform with stronger AI agents, better employee Service, and Contact Center as-a-Service with smarter automation, better collaboration, and deeper insights.

Artificial Intelligence

Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service

October 8, 2025 Mark Cox Comments Off on Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service
Five9, which makes an Intelligent CX Platform as part of its CCaaS offering, has announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses.

Artificial Intelligence

Datalink Networks launches expanded Microsoft Teams Voice services

October 7, 2025 Mark Cox Comments Off on Datalink Networks launches expanded Microsoft Teams Voice services
IT managed service provider Datlalink has embarked on a collaboration around its expanded Microsoft Teams Voice services, with the idea that this will help organizations, especially those in regulated industries.

Agent

Karen Bowman named as channel chief for Agentic AI company Quiq

October 3, 2025 Mark Cox Comments Off on Karen Bowman named as channel chief for Agentic AI company Quiq
Quiq is the leading innovator in agentic AI for CX solutions, and Bowman has been named to drive the technology solutions distributor’s ecosystem expansion.

Artificial Intelligence

boost.ai enhances voice with upgrades to Conversational AI platform

October 1, 2025 Mark Cox Comments Off on boost.ai enhances voice with upgrades to Conversational AI platform
boost.ai says their new AI platform will provide a next-generation voice experience for enterprises., enhancing Enterprise Voice, introducing Express Voice, and rolling out new features, including real-time transcription, new performance analytics, speech-to-text fine-tuning, and natural background audio.

Communications

AONMeetings reaches out to smaller businesses with affordable video conferencing platform

September 13, 2025 Mark Cox Comments Off on AONMeetings reaches out to smaller businesses with affordable video conferencing platform
Small businesses using professional communication tools see 34% higher client retention rates and 28% increased project values compared to those relying on consumer platforms. Industry data also reveals that small businesses spend 23% more time on administrative tasks when using complex enterprise software, time that could be invested in growth and client service.

Channel Programs

Intermedia bolsters its Intelligent Archiving Solution with Microsoft 365 Email

August 11, 2025 Mark Cox Comments Off on Intermedia bolsters its Intelligent Archiving Solution with Microsoft 365 Email
AI communications and collaboration vendor Intermedia has added Microsoft 365 email to its Intelligent Archiving solution, uniting Teams with their Unified Communications [UC] and Contact centre (CC) interactions, all in one centralized location.