Mark Cox

MSP360 and HaloPSA launch deep integration for unified MSP workflows

November 30, 2025 Mark Cox Comments Off

Backup and IT management softwareMSP360 is excited to announce the general availability of our native integration with PSA-RMM HaloPSA, a fast-growing professional services automation (PSA) platform.

[…]

OptiCool partners with ScanSource company Intelisys to expand channel access to high-efficiency cooling

November 24, 2025 Mark Cox Comments Off

This new partnership brings two-phase liquid cooling to distributor Intelisys’ nationwide ecosystem of technology advisors, MSPs, and solution providers, as OptiCool expands their channel go-to-market strategy.

[…]

71% of in-house IT builds don’t deliver on time or on budget

November 24, 2025 Mark Cox Comments Off

Exclaimer’s Build vs Buy Report exposes the hidden costs and productivity drain of DIY IT tools, urging organizations to rethink how they balance control, compliance, and innovation.

[…]

Agent

Bindplane releases Pipeline Intelligence that ramps up automation based on OpenTelemetry

November 24, 2025 Mark Cox Comments Off

Bindplane’s AI-native automation frees enterprise teams from manual telemetry management as AI data volumes explode.

[…]

ZTNA specialist Dispersive has launched their Dispersive Accelerate Global Partner Program to empower growth leaders in secure stealth networking

November 24, 2025 Mark Cox Comments Off

The new partner program delivers tiered incentives, joint go-to-market support, and early-mover access to advanced cybersecurity capabilities that combine NSA-level security with ultra-low latency and quantum-ready resilience.

[…]

Fastly empowers partners to strengthen customer security and expand services with new certification program

November 24, 2025 Mark Cox Comments Off

Fastly, which makes a global edge cloud platform, has announced the launch of its new partner certification program, the Fastly Certified Services Partner Program, which is designed for technical security professionals at partner organizations, providing them with comprehensive training and certification.

[…]

Artificial Intelligence

Illumio, Kyndryl collaborate to contain breaches and drive Zero Trust adoption

November 24, 2025 Mark Cox Comments Off

The Illumio-Kyndryl alliance’s AI-driven threat containment, combined with expert-led services, helps organizations respond swiftly to breaches, reduce risk, and meet compliance goals.

[…]

Zendesk deepens Microsoft collaboration with new integrations for Microsoft Agent 365, and Zendesk Agent for Microsoft 365 Copilot

November 21, 2025 Mark Cox Comments Off

New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for IT, HR, and Finance teams

[…]

TeamViewer launches intelligent agent Tia for autonomous IT support

November 21, 2025 Mark Cox Comments Off

Tia represents the next step in the evolution of AI from guiding human decisions to taking meaningful action, in which TeamViewer moves from assistive to agentic intelligence and turns AI from a passive advisor into an active problem solver.

[…]