Crushbank Insights uses Watson to glean emotion and sentiment analysis from help desk tickets, to provide information about how the tickets are being handled, for specific clients, and by individual engineers.
SAS partners played a bigger role than ever in the event this year, as SAS continues to move beyond its legacy direct sales days and invest more in its channel.
Zoho Docs was designed for an individual user, not as a group collaboration platform, so Zoho rebuilt it from the ground up to more effectively provide its capabilities to other Zoho One apps.
Sherweb is best known as a cloud service provider and distributor, but the company is now drawing attention to the broader value that it provides to partners.
Quickpass is focused on Active Directory and Office 365, just entered into a major product integration with IT Glue, and launched their first PSA integration with ConnectWise.
Blanco’s recent channel activity in North America has been focused more on the SMB with erasure-as-a-service, but a new partnership with SHI is targeted squarely at the enterprise and including Blancco in SHI’s holistic solutions.
The importance of recently-acquired Carbon Black to this vision was stressed, with Dell also announcing that Carbon Black is now the preferred endpoint security solution for Dell.
The idea is to provide an open source SOAR that will stop the present practice of doing threat intelligence in isolation, and the plan is to have its initial iteration live by January 1.
Moving the existing WAF-as-a-Ser ice product to the Azure platform gives customers new advantages of performance and broader data residency, and provides additional benefits to the many Barracuda partners who also work with Microsoft.
Warranty Master CEO Dan Wensley emphasized the important of a more proactive delivery model for MSPs at the IT Nation Connect event, so that they can make more money from the product, as their best-in-class partners do.
Keeper is also announcing a two-tier partner program to support its MSP partners.
Nerdio makes an Azure management solution for MSPs, which extends from comprehensive IT-as-a-Service, through Desktops-as-a-Service down to basic Infrastructure-as-a-Service.
The culmination of new CEO David Bennett’s initiative to respond to MSP concerns by eliminating complexity and annoyance created by the old portfolio, the new platform unites all the old solutions within one platform, with one consistent interface, and eliminates some pricing and storage pain points.
IT Glue has announced four new features to their product, at the ConnectWise IT Nation Connect event where ConnectWise announced the acquisition of ITBoost, one of IT Glue’s competitors.
The Captain’s Chair solution is aimed at showing MSP customers what their MSP is doing for them, and eliminating a consistent point of friction between MSPs and their clients.
The others include another acquisition, IT Glue competitor ITBoost, as well as a partnership with a PRM tool provider designed to save MSPs time.
The cloud integration is a beta that enables easy migration between S3 and NetApp StorageGrid, while the on-prem one extends Komprise’s new Deep analytics to NetApp CloudVolumes ONTAP.
At an event dominated by NetApp’s Keystone model to extend their data fabric strategy, the company did make some important product announcements. But if you blinked, you may have missed them.
HyAlto automates both front end and back end processes around billing and invoicing for both the VMware and Veeam clouds.
Both the enhancements to the core platform and services around it have a strong emphasis on increasing performance and AI at the edge.
