Crushbank Insights uses Watson to glean emotion and sentiment analysis from help desk tickets, to provide information about how the tickets are being handled, for specific clients, and by individual engineers.
Quickpass is focused on Active Directory and Office 365, just entered into a major product integration with IT Glue, and launched their first PSA integration with ConnectWise.
The idea is to provide an open source SOAR that will stop the present practice of doing threat intelligence in isolation, and the plan is to have its initial iteration live by January 1.
Warranty Master CEO Dan Wensley emphasized the important of a more proactive delivery model for MSPs at the IT Nation Connect event, so that they can make more money from the product, as their best-in-class partners do.
Keeper is also announcing a two-tier partner program to support its MSP partners.
Nerdio makes an Azure management solution for MSPs, which extends from comprehensive IT-as-a-Service, through Desktops-as-a-Service down to basic Infrastructure-as-a-Service.
The culmination of new CEO David Bennett’s initiative to respond to MSP concerns by eliminating complexity and annoyance created by the old portfolio, the new platform unites all the old solutions within one platform, with one consistent interface, and eliminates some pricing and storage pain points.
IT Glue has announced four new features to their product, at the ConnectWise IT Nation Connect event where ConnectWise announced the acquisition of ITBoost, one of IT Glue’s competitors.
The Captain’s Chair solution is aimed at showing MSP customers what their MSP is doing for them, and eliminating a consistent point of friction between MSPs and their clients.
The others include another acquisition, IT Glue competitor ITBoost, as well as a partnership with a PRM tool provider designed to save MSPs time.
HyAlto automates both front end and back end processes around billing and invoicing for both the VMware and Veeam clouds.
Acronis aims to make its MSP partners both developers themselves and a conduit for new developers to its data protection platform as it transforms from its backup history.
For FileCloud’s growing MSP channel, the attractiveness of Smart DLP really depends on how critical customers subject to regulatory compliance are to their business model.
More automation is coming, as Continuum plans to have 91 per cent of its processes automated by the end of this year, and 93 per cent by the end of next year.
The San Francisco-based startup, whose product will be generally available this month, makes a tool for MSPs that integrates their network assessments into their sales motion.
Continuum’s CEO kicked off this year’s Navigate event with an integrated delineation of the company’s path to innovation to get to where he believes they have a large competitive advantage today.
Continuum also adds Fortify for the MSP, security protection at a nominal cost for the MSP’s own protection.
Pax8 sees Nuvolex as a game-changer for MSPs for their advanced multi-tenanted management of Microsoft SaaS applications.
The deeper integration with Dropbox includes a Go-to-Market component through which Dropbox will resell a BetterCloud SKU focused solely on Dropbox.
Specific product enhancements announced at GlueX include a new Dark Mode interface and improvements to their passwords functionality.
