Genesys’ Canadian channel partners becoming increasingly strong growth component

Over the past several years, Genesys has increased the partner share of their business, has broadened the type of partners they work with, and is now increasing its Canadian partner focus.

Genesys CEO Bates calls on customers to accelerate their future together

Tony Bates laid out his vision for where Genesys and its technology is headed, which expands the existing layers of orchestration into a future that promises an industry that will be  very different from today.

Palo Alto Networks country manager Daniel Roy sees strong position for company in Canada

Roy became Palo Alto Networks’ new VP and Country Manager for Canada last fall, and discusses the direction in which the company is headed in Canada.

How Ingram Micro’s configuration centre adds value to Lenovo ISG products

In this special bonus episode of the podcast from Ingram Micro Canada, Lenovo Canada’s Bill Tirpkos interviews Ingram’s Ayon Khan and Roger Silvestre about the relationship between the vendor and the distributor, and how Ingram adds value to Lenovo’s data centre lineup.

Humanizing AI for enhanced customer experiences: The secret to transforming business outcomes

The leader of Avaya Customer Experience Services offers a look at how to make the most of artificial intelligence in the contact centre by putting “heart” into AI, part of an effort to make a future that is AI + Human.

Riverbed unveils advanced new AI-powered observability platform

Designed to overcome visibility blind spots around public cloud, remote work environments, and Zero Trust and SD-WAN architectures, the new platform, the first major initiative from new CEO Dave Donatelli, also adds modules like NPM+ and the Aternity Mobile monitoring solution.

Adaptive Shield launches new partner program for expanding SSPM market

As the SaaS Security Posture Management has grown significantly, and Adaptive Shield’s out-of-the-box SaaS integrations have multiplied exponentially, and will be on display at the RSA Conference in San Francisco this week.

Conga CEO Goggin outlines strategy for reshaping company

Conga has made a series of major strategic initiatives since their merger with Apptus, with the idea of making the two companies work better together, improving the culture and increasing customer revenue opportunities.

3 ways AI-based scripting can help MSPs reduce the burden on IT

The topic of AI has lit up the industry over the last 18 months, but what does the advanced of machine learning and artificial intelligence mean for the future of the managed services model. Acronis’ Gaidar Magdanurov offers his thoughts in this guest blog.

More mature Conga channel strategy having success

Conga discussed the evolution of their channel strategy with ChannelBuzz, while some channel partners indicated what they were looking to see around the Conga event.

Elevated, engaged, empowered, and enhanced: The new AI-powered employee journey brought to you by Avaya

In this guest blog, Avaya’s Steve Brock outlines the Avaya Experience Platform and how it can help you make your customers’ employee experience better.

SAS continues emphasis on new trustworthy AI offerings with model cards, AI governance services, expanded Viya and offerings like Co-Pilot and SAS Data Maker

SAS’s 2024 Innovate event saw SAS deliver a wide variety of solution sets around AI, many of which are available now, with a few coming later this year.

Expanded channel portfolio popular with SAS channel partners

The additions to SAS’s product lineup, which will be enhanced later this year, gives partners new opportunities to address issues customers have been encountering and put together new solution sets for them.

SAS introduces lightweight packaged AI models advances industry solutions with packaged AI models

These tailored, lightweight AI models facilitate rapid deployment with low overhead, and are one of the more interesting solutions just announced by SAS.

Partner for success with Fortinet

In this guest blog, Fortinet’s Sean Campbell makes the case for making the vendor an importnat part of your security services offerings to customers.

Miggo launches $7.5 million seed funding Application Detection and Response solution to counter growing application attacks

Miggo’s technology is focused on addressing the growing number of application attacks, that traditional tools, including ones run by many cybersecurity vendors, have been unable to stamp out to date.