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Optimizing contact center operations: Leveraging AI and automation for enhanced efficiency

January 6, 2025 Steve Brock, Senior Director of Solutions Marketing, Avaya Comments Off on Optimizing contact center operations: Leveraging AI and automation for enhanced efficiency
From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.

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Innovation in education: Tara Pasalic’s journey at McMaster University

October 29, 2024 Jay Patel, Global Vice President of Product Management, Avaya Comments Off on Innovation in education: Tara Pasalic’s journey at McMaster University
In this guest blog, Avaya vice president of product management Jay Patel takes a look at one systems integration specialist’s role in the digital transformation of a major Canadian university.

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Change fatigue in enterprise IT: Let innovation come to you

September 25, 2024 Jay Patel, Global Vice President of Product Management, Avaya Comments Off on Change fatigue in enterprise IT: Let innovation come to you
More than two thirds of digital transformation efforts are stalled. So why not try easier, asks Avaya’s Jay Patel in this guest blog.

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Staying agile in the contact center industry: The role of the connected agent

August 15, 2024 Omar Javaid Comments Off on Staying agile in the contact center industry: The role of the connected agent
In this guest blog, Avaya exec Omar Javaid discusses how the role of the agent is changing in the modern contact centre.

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The Avaya Experience Platform: Where stability meets possibility 

July 8, 2024 Omar Javaid, Chief Product Officer, Avaya Comments Off on The Avaya Experience Platform: Where stability meets possibility 
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Celebrating Avaya’s Partners of Excellence in Canada: Recognizing innovation and growth

June 10, 2024 Ian Purdell-Lewis, Regional Channel VP, Avaya Canada Comments Off on Celebrating Avaya’s Partners of Excellence in Canada: Recognizing innovation and growth
Avaya Canada channel chief Ian Purdell-Lewis introduces the company’s Canadian partners of the year in this guest blog.

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Humanizing AI for enhanced customer experiences: The secret to transforming business outcomes

May 8, 2024 Emir Susic, Global Vice President, Avaya Customer Experience Services Comments Off on Humanizing AI for enhanced customer experiences: The secret to transforming business outcomes
The leader of Avaya Customer Experience Services offers a look at how to make the most of artificial intelligence in the contact centre by putting “heart” into AI, part of an effort to make a future that is AI + Human.

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Elevated, engaged, empowered, and enhanced: The new AI-powered employee journey brought to you by Avaya

April 23, 2024 Steve Brock, Senior Director of Solutions Marketing, Avaya Comments Off on Elevated, engaged, empowered, and enhanced: The new AI-powered employee journey brought to you by Avaya
In this guest blog, Avaya’s Steve Brock outlines the Avaya Experience Platform and how it can help you make your customers’ employee experience better.

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The path to cloud migration begins with knowing where you are today

April 8, 2024 Jabeen Manzoor, Solution Marketing Manager, Avaya Customer Experience Services (ACES) Comments Off on The path to cloud migration begins with knowing where you are today
In this guest blog, Jabeen Manzoor of Avaya Customer Experience Services makes the case for building a customer’s cloud transformation based on their existing infrastructure and investments.

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Toronto Fire Services makes history with Avaya, becoming first PSAP in Bell Canada Territory to enact NG9-1-1

March 28, 2024 Brian Silverstone, VP Sales and Public Safety, Avaya Canada Comments Off on Toronto Fire Services makes history with Avaya, becoming first PSAP in Bell Canada Territory to enact NG9-1-1
Avaya Canada’s Brian Silverstone shares the journey of Toronto Fire Services to embrace next-generation 911 technology in this guest blog.