In this guest blog, Avaya Canada’s Kirk Jones shares how partners can put together a collaboration and calling solution for customers using the tight integration between Microsoft Teams and Avaya’s calling solutions.
In this guest blog, Avaya Canada’s Greg Schlotzhauer shares how solution providers can help their healthcare customers streamline and coordinate care, reduce risk and address security challenges by moving their communications (at least partly) to the cloud.
Avaya Canada channel leader Ian Purdell-Lewis joins us on the podcast to discuss the company’s hybrid mantra, what it means for partners, and what parts of their CC/UC environments customers are choosing to keep on-prem.
Find out what makes an ecosystem partnership work, and how it delivers value for partners and customers alike, as we’re joined by Avaya’s Adam Seens and Calabrio’s Dave Hoekstra in this edition of the podcast.
Do you have customers looking to reduce wait times for their call centers, or dealing with too many repetitive customer questions? Steve Brock of Avaya offers advice on getting the most out of a virtual agent.