Find out what makes an ecosystem partnership work, and how it delivers value for partners and customers alike, as we’re joined by Avaya’s Adam Seens and Calabrio’s Dave Hoekstra in this edition of the podcast.
Do you have customers looking to reduce wait times for their call centers, or dealing with too many repetitive customer questions? Steve Brock of Avaya offers advice on getting the most out of a virtual agent.
How do your customers stack up in terms of the increasingly popular metric of Total Experience? Avaya’s Paul Lang explains Total Experience and what you can do to help your customers in this guest blog.