Kyndryl, the huge information technology infrastructure services provider that was created when IBM spun their infrastructure services business into another company in 2021, has unveiled new capabilities that strengthen the Kyndryl Agentic AI Framework and accelerate AI adoption at scale across industries. The enhancements incorporate a unique design process and an innovative engagement methodology. This enables customers to break free from limited proof-of-concept AI projects to scale real-world AI-native solutions that boost efficiency and drive business outcomes. Kyndryl is deploying forward engineers, capabilities and intellectual property to drive rapid adoption of the expanded Agentic AI Framework with customers, leveraging differentiated methodologies through Kyndryl Vital. By co-creating customized projects that minimize time between design and deployment, Kyndryl looks to speed time to value for organizations in government, banking, insurance, manufacturing and other industries.
“There’s a paradox among business leaders on IT readiness,” said Martin Schroeter, Chairman and CEO at Kyndryl. “90% reported having confidence in their IT infrastructure, yet only 39% said that their IT infrastructure is ready to manage risks.”
Kyndryl has a proven track record of implementing AI-native workflows at scale. While the Agentic AI Framework itself was announced in July, this foundation uniquely positions the Company to deliver the step change that customers need to deploy an enterprise-grade framework with intelligent AI agents that dynamically learn, evolve, and turn insights into measurable outcomes. In fact, Kyndryl is already seeing that a quarter of its signings contain AI-related content, including data architecture, cloud and digital workplace services.
“With decades of mission-critical infrastructure expertise, unique intellectual property and our AI consult methodology, Kyndryl is poised to lead our customers through this paradigm shift toward agentic AI,” Schroeter stated. “Our differentiated approach blends agents within complex environments and empowers organizations to scale AI throughout their operations as they move to become AI-native.”
At the core of the Kyndryl Agentic AI Framework is the advanced capability that orchestrates, secures and scales a customer’s technology footprint into agentic AI workflows. This is strengthened by input from Kyndryl’s agentic ingestion capability, which extracts and analyzes the customer’s code, policies, data interdependencies, business goals and insights – including from Kyndryl Bridge. The Kyndryl Agentic AI Framework is secure-by-design, with guardian concepts – enabling autonomous, transparent and compliant operations.
“With the promise to solve complex problems faster, improve customer experiences and continuously optimize how work gets done, companies are turning to agentic AI because it can represent a step change in how they operate their business,” Schroeter noted. “Today Kyndryl announced exciting capabilities that uniquely position us to help our customers accelerate and scale agentic AI across their organization – responsibly and securely.”
The core capability helps customers deliver an agentic system with a future workforce model, including defined roles agents will play in an organization and how they will work with employees. Kyndryl’s experts use the model to identify the professional roles people will play and the skills required to deliver business outcomes in partnership with their agent counterparts.
Harnessing the model, Kyndryl’s agent builder uses the company’s industry and domain reference architectures and catalog of AI agents and agentic workflows help make it easier for enterprises to design, test and deploy AI agents that perform tasks such as writing code, running tests, or automating complex processes. The agent builder also creates and deploys agents in harmony with compliance standards and security protocols, while ensuring they are ready for mission-critical use.
Kyndryl said it was proud to unveil new capabilities within the Kyndryl Agentic AI Framework – enabling customers to scale real-world AI solutions across their businesses. The framework’s enhancements include a core that orchestrates, securely builds and dynamically deploys AI agents and couples with our innovative methodology to help customers advance on their journeys to becoming AI-native enterprises.
Kyndryl is also collaborating with its global alliance partners to create joint solutions across the ecosystem that enable customers to embrace Kyndryl’s Agentic AI Framework and efficiently blend AI into their core business operations. In addition, Kyndryl is partnering with several universities globally to engage their researchers and students with a focus on educating and fostering the next generation of skilled AI professionals.
So how does the company intend to do this?
Sumit Sharan, Consulting Partner at Kyndryl, laid it out.
“Kyndryl is introducing cutting-edge Agentic AI capabilities, revolutionizing AI integration for businesses,” Sharan said. “The newly enhanced Kyndryl Agentic AI Framework facilitates seamless scaling of AI applications across various sectors, boosting industry-wide AI adoption. Key features include: introduction of the core of Kyndryl Agentic AI Framework, streamlining secure AI agent development and deployment; augmentation of the enterprise-grade framework with a novel methodology to drive tangible business results; and empowering customers to embrace AI as a core component across diverse industries.”
To this end, Kyndryl is furthering adoption of its Agentic AI Framework across industries by working with insurance industry customers on an agentic AI-enabled actuarial solution that creates and embeds AI agents to deliver an end-to-end intelligent, automated workflow, where the agents dynamically generate regulatory filings, support proactive regulatory compliance checks and deliver insights to drive real-time analysis.
Kyndryl is also developing and deploying AI agents that connect and streamline government processes spanning multiple departments, from tax and licensing to immigration and government benefits. For example, they are collaborating with a banking customer to streamline and automate an intensive manual client onboarding process that involves application submission, review, validation and vetting with external parties. Using intelligent AI agents embedded within all stages of the process, the Framework is enabling the customer to streamline and accelerate onboarding time, while enhancing the overall customer experience.