Tag Archive for support

HPE formally announces HPE Complete program and opens it to all partners

The HPE Complete program, in existence since late 2016 in what amounted to beta form, has now been opened to General Available, allowing all HPE partners, including those outside the U.S., to participate.

Claroty launches partner program around industrial control systems cybersecurity

Claroty is interested in working with a select number of partners who are developing a focus on this relatively new space, which brings cybersecurity skills from IT to the context and problems of the OT environment.

Nutanix raises channel program into the cloud with new charter, tiering, programs and certifications

Nutanix, which sells entirely through channel partners, is moving away from emphasizing pure volume of sales to allow them to reward smaller partners with deep Nutanix practices.

Extreme Networks seeks to soothe Avaya customers, partners with consistency pledge

Avaya customers are assured of consistency in service support, Avaya partners will be invited into the Extreme channel program, and further details on platform integration will be disclosed beginning with another webinar after the Avaya deal closes on July 1.

Business process software vendor Agiloft expands partner program

Agiloft sold direct until a couple of years ago, but has been expanding its channel, and is looking to its new partner program to attract some quality partners, including ones in Canada, where they presently have none.

Technical Support Alliance Network (TSANet) looking to recruit solution providers

The TSANet has facilitated inter-vendor collaboration for post-sales technical support for over 20 years. A year ago, its ranks were opened to the channel, and TSANet was at ChannelCon last week, to make its case why the channel should join.

Dell strengthens IoT push with its first Embedded PCs [Updated]

Dell believes its configure-to-order embedded PCs will do well in a market dominated by smaller manufacturers doing custom orders, and whose machines lack the software, manageability and support options Dell can offer.

Dell Services and Support portfolio extended to Wyse VDI solutions

The Wyse products have had their own specific support packages since they were acquired by Dell, but the increasing visibility of the Dell ProSupport brand, and the availability of some new services not previously available to Dell Wyse has led to the change.

ZyXEL launches new information site as it intensifies security push

One Security is a free resource designed to be a ‘one stop shop’ for ZyXEL security, providing information, support and easy access to licensing. It will become increasingly important as ZyXEL deepens its security presence, which will include a new product line early next year.

Curvature, DataCore announce disruptive partnership

DataCore’s software disaggregates software from the underlying hardware, letting Curvature provide customers with cheaper hardware and maintenance contracts, and freeing customers from the need to have short hardware refresh cycles to be compliant with maintenance contracts that provide software upgrades.

Campaigner creates white label e-mail marketing program for channel partners

The email marketing provider has set up a channel program to provide its solution to partners, and are particularly interested in integrators who will build their email solution into a broader solution, to reach markets Campaigner would not otherwise be able to touch.

Arrow to take Violin to North American channel

Violin has never been a serious North American channel player before, but having remade the company with a channel-friendly product and channel-centric go-to-market platform, it has selected Arrow as its first North American distributor

Tech Data Canada partners with Quatrro to extend partner access to Office 365 via CSP

Greg Myers, senior vice president of sales and marketing at Tech Data Canada.

Services relationship will help more resellers meet Microsoft’s support requirements to offer Office 365 via its Cloud Solution Provider program.

Dell extends automated ProSupport Plus service to PCs and tablets

Dell sees a strong channel play for this extended support bundle for endpoints, and expects partners will do even better than they did with the initial bundles for the data centre.