support

Partnerships

HPE formally announces HPE Complete program and opens it to all partners

June 5, 2018 Mark Cox Comments Off on HPE formally announces HPE Complete program and opens it to all partners
The HPE Complete program, in existence since late 2016 in what amounted to beta form, has now been opened to General Available, allowing all HPE partners, including those outside the U.S., to participate.

Channel Programs

Claroty launches partner program around industrial control systems cybersecurity

May 29, 2018 Mark Cox Comments Off on Claroty launches partner program around industrial control systems cybersecurity
Claroty is interested in working with a select number of partners who are developing a focus on this relatively new space, which brings cybersecurity skills from IT to the context and problems of the OT environment.

Channel Programs

Nutanix raises channel program into the cloud with new charter, tiering, programs and certifications

May 10, 2018 Mark Cox Comments Off on Nutanix raises channel program into the cloud with new charter, tiering, programs and certifications
Nutanix, which sells entirely through channel partners, is moving away from emphasizing pure volume of sales to allow them to reward smaller partners with deep Nutanix practices.

Networking

Extreme Networks seeks to soothe Avaya customers, partners with consistency pledge

June 14, 2017 Mark Cox Comments Off on Extreme Networks seeks to soothe Avaya customers, partners with consistency pledge
Avaya customers are assured of consistency in service support, Avaya partners will be invited into the Extreme channel program, and further details on platform integration will be disclosed beginning with another webinar after the Avaya deal closes on July 1.

Channel Programs

Business process software vendor Agiloft expands partner program

August 16, 2016 Mark Cox Comments Off on Business process software vendor Agiloft expands partner program
Agiloft sold direct until a couple of years ago, but has been expanding its channel, and is looking to its new partner program to attract some quality partners, including ones in Canada, where they presently have none.

Channel Communities

Technical Support Alliance Network (TSANet) looking to recruit solution providers

August 8, 2016 Mark Cox Comments Off on Technical Support Alliance Network (TSANet) looking to recruit solution providers
The TSANet has facilitated inter-vendor collaboration for post-sales technical support for over 20 years. A year ago, its ranks were opened to the channel, and TSANet was at ChannelCon last week, to make its case why the channel should join.

Digital Signage

Dell strengthens IoT push with its first Embedded PCs [Updated]

February 29, 2016 Mark Cox Comments Off on Dell strengthens IoT push with its first Embedded PCs [Updated]
Dell believes its configure-to-order embedded PCs will do well in a market dominated by smaller manufacturers doing custom orders, and whose machines lack the software, manageability and support options Dell can offer.

Virtualization

Dell Services and Support portfolio extended to Wyse VDI solutions

September 21, 2015 Mark Cox Comments Off on Dell Services and Support portfolio extended to Wyse VDI solutions
The Wyse products have had their own specific support packages since they were acquired by Dell, but the increasing visibility of the Dell ProSupport brand, and the availability of some new services not previously available to Dell Wyse has led to the change.

Networking

ZyXEL launches new information site as it intensifies security push

September 18, 2015 Mark Cox Comments Off on ZyXEL launches new information site as it intensifies security push
One Security is a free resource designed to be a ‘one stop shop’ for ZyXEL security, providing information, support and easy access to licensing. It will become increasingly important as ZyXEL deepens its security presence, which will include a new product line early next year.

Hardware

Curvature, DataCore announce disruptive partnership

August 27, 2015 Mark Cox Comments Off on Curvature, DataCore announce disruptive partnership
DataCore’s software disaggregates software from the underlying hardware, letting Curvature provide customers with cheaper hardware and maintenance contracts, and freeing customers from the need to have short hardware refresh cycles to be compliant with maintenance contracts that provide software upgrades.