MSP

In The Channel

Jennifer Roy on culture, scale, and what PE really looks like from inside a Canadian MSP

April 21, 2026 Robert Dutt 0
Jennifer Roy didn’t know what half the acronyms in the job description meant when she applied for her first role in managed services. Fifteen years later, she’s CEO of Nucleus Networks, operating across five Canadian cities, and one of the more candid voices in the Canadian channel on what people-first leadership actually costs you.

Podcasts

The Buzz: Everpure revamps partner program, Copado launches AI agents, and Acer invests in Plugable

April 21, 2026 Robert Dutt 0
Everpure moves to an outcomes-led partner model, Copado introduces AI agents for Salesforce, and Acer Gadget bolsters its peripheral lineup through a strategic investment in Plugable.

Channel Programs

OutSystems’ Ben Yerushalmi on Elevate, agentic AI, and why partner work is moving to the front end

April 20, 2026 Robert Dutt 0
OutSystems SVP of Partners and Alliances Ben Yerushalmi joins In The Channel to discuss Elevate, the vendor’s new outcome-based partner program built for the agentic AI era. The conversation covers where partners are actually generating revenue with agentic AI today, why the services model is shifting from implementation to front-end advisory, and how OutSystems thinks about competing – and coexisting – with Microsoft, ServiceNow, and Salesforce.

Podcasts

The Buzz: Fleet goes 100 percent channel, Scale Computing revamps partner program, and N-able’s AI advice

April 20, 2026 Robert Dutt 0
Today’s channel briefing covers Fleet’s pivot to a 100 percent channel sales model, Scale Computing’s new Velocity Partner Program, and a pragmatic approach to AI monetization from N-able.

Distribution

From bank and warehouse to ecosystem orchestrator: A conversation with Frank Vitagliano

April 16, 2026 Robert Dutt 0
Every few years, someone announces the end of distribution. Direct sales was going to kill it. Then e-commerce. Then cloud. Then hyperscaler marketplaces. And yet here we are. Frank Vitagliano is CEO of the Global Technology Distribution
In The Channel

Canada’s data sovereignty moment: why partners who move first will own the space

April 15, 2026 Robert Dutt 0
Rob Falzon of Check Point Software has a candid observation: even after his company launched a dedicated Canadian data region, the phone calls aren’t coming. That, he says, is exactly the problem – and for MSPs paying attention, it’s a window.

In The Channel

The evolution of an MSP: WBM’s 75-year journey and the “curse” of the entrepreneur

April 14, 2026 Robert Dutt 0
WBM Technologies president JoeAnne Hardy discusses the company’s transition from a 1950s typewriter shop to a leading Canadian MSP. She opens up about the “curse” of the entrepreneur, the deliberate pivot that aligned business growth with personal well-being, and why knowing your non-negotiables is the key to navigating private equity and growth capital.

In Case You Missed It

ICYMI: Cisco compute prices jump, AWS pays MSPs cash, and farewell to ICYMI

April 13, 2026 Robert Dutt 0
Cisco compute prices jump April 18 in a market-wide memory squeeze that some forecasters say could last until 2030. AWS begins paying MSPs direct cash for managed services – but requires revenue tagging in place by summer. Nutanix unveils a complete agentic AI platform as Toronto’s Arctiq wins the Americas Reseller Momentum Award. And ICYMI signs off as The Buzz prepares to launch April 20.

Channel Programs

Palo Alto’s Michael Khoury on what’s actually changing for partners in the NextWave revamp

April 10, 2026 Robert Dutt 0
Palo Alto Networks’ Michael Khoury joins In The Channel to walk through the ground-up redesign of the NextWave partner program – from the elimination of discount caps to the new platform adoption incentives and the CyberArk identity opportunity.

In The Channel

Your tools are the threat: ESET’s Tony Anscombe on MSP supply chain risk

April 8, 2026 Robert Dutt 0
A 277% spike in RMM abuse. MFA bypasses through inherited VPN configurations. Attackers targeting backup infrastructure before they even start encrypting. In this second conversation with ESET Chief Security Evangelist Tony Anscombe, we dig into how the tools MSPs rely on every day have become the primary attack surface – and what the practical path forward looks like.