MSP

Podcasts

The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform

May 6, 2026 Robert Dutt Comments Off on The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform
At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new “Go Live AI” satisfaction guarantee, a live prompt injection demo, and FedEx production numbers are ServiceNow’s argument that the agentic era is operational — and that governance is the new competitive moat.

In The Channel

Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs

May 5, 2026 Robert Dutt Comments Off on Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs
HP Canada’s Frances Edmonds has spent 30 years making the business case for sustainability. On this episode of In The Channel, she explains why Canadian MSPs and resellers are running out of time to treat it as optional.

In The Channel

On site at SAS Innovate: global channel chief John Carey on the shift to indirect, the TD SYNNEX bet, and the case for the transparent box

May 1, 2026 Robert Dutt Comments Off on On site at SAS Innovate: global channel chief John Carey on the shift to indirect, the TD SYNNEX bet, and the case for the transparent box
When John Carey joined SAS Institute four years ago, his mandate was to rethink what partnering looked like for a company with a long advisory and delivery history but limited co-sell and no resell motion. Recorded on site at SAS Innovate 2026, Robert Dutt talks to the senior vice president of global channels about what he found, what he built, and where SAS’s channel goes from here.

Podcasts

The Buzz: OMERS-backed Integris targets Australian MSP First Focus, AI agents weaponized for infostealing, M365 E7 launches today

May 1, 2026 Robert Dutt Comments Off on The Buzz: OMERS-backed Integris targets Australian MSP First Focus, AI agents weaponized for infostealing, M365 E7 launches today
Today’s channel headlines: OMERS-backed Integris announces intent to acquire First Focus, the largest SMB-focused MSP in Australia and New Zealand; NeuShield partners with Ontario-based Data Guards on ransomware recovery that restored 6.2TB in fifteen minutes; and ThreatDown’s ThreatLabs Europe discovers AI agent skills being weaponized to deliver the GachiLoader infostealer. Plus Sublime Security goes 100% channel, Konica Minolta’s AccurioPress C5080, Forescout’s 90-city Mission:Possible partner tour, and Microsoft 365 E7 goes generally available today.

Podcasts

The Buzz: SAS Innovate 2026 special – Viya opens to AI agents, Navigator introduced

April 30, 2026 Robert Dutt Comments Off on The Buzz: SAS Innovate 2026 special – Viya opens to AI agents, Navigator introduced
A special edition of The Buzz from SAS Innovate 2026 in Washington. SAS opens Viya to external AI agents via MCP, AI Navigator gets automated discovery and lands on Azure Marketplace, and SAS’s chief operating officer gives the most candid AI ROI read of the week. Plus: Microsoft beats Q3 with 40% Azure growth and Copilot at 20 million seats with M365 E7 landing tomorrow, Lenovo acquires Phoenix Technologies’ firmware business, Auvik launches Aurora AI agents for MSPs, and Aviatrix introduces agentic AI containment through the channel.

In The Channel

Do or do not: SonicWall’s Michael Crean on what MSPs keep getting wrong on security

April 29, 2026 Robert Dutt Comments Off on Do or do not: SonicWall’s Michael Crean on what MSPs keep getting wrong on security
SonicWall’s 2026 Cyber Protect Report frames SMB security failures as seven predictable, preventable sins. In The Channel sat down with SVP Michael Crean – who built one of the early SOC-as-a-service MSSPs before SonicWall acquired it – to dig into what the framework actually means for partners.

Podcasts

The Buzz: Google Cloud launches Partner Network, Microsoft and OpenAI alter revenue share, and Guardz highlights non-human identity threat

April 29, 2026 Robert Dutt Comments Off on The Buzz: Google Cloud launches Partner Network, Microsoft and OpenAI alter revenue share, and Guardz highlights non-human identity threat
Today on The Buzz: Google Cloud targets Microsoft with a new partner program, OpenAI and Microsoft revise their partnership terms, and Guardz releases its 2026 MSP Threat Report.

In The Channel

Networking is not sexy until it doesn’t work

April 28, 2026 Robert Dutt Comments Off on Networking is not sexy until it doesn’t work
When the founders of the SD-WAN market started over, they had a specific problem in mind. What they built next may be exactly what the AI era demands from the network.

Podcasts

The Buzz: AI job cuts top 100,000 for the year, Keeper Security targets phishing at the credential level, and Pia brings zero-touch service desk to Microsoft Teams

April 28, 2026 Robert Dutt Comments Off on The Buzz: AI job cuts top 100,000 for the year, Keeper Security targets phishing at the credential level, and Pia brings zero-touch service desk to Microsoft Teams
More than 100,000 tech jobs have been eliminated industry-wide in the first four months of 2026, with AI cited as a direct cause in nearly half of the cuts. Keeper Security launches real-time phishing defence at the point of credential entry. And Pia’s new Teams-native application brings zero-touch ticket resolution to MSP service desks.

In The Channel

Not a concept, not a pilot: GTIA’s Innovate Awards are looking for AI that’s earning its keep

April 27, 2026 Robert Dutt Comments Off on Not a concept, not a pilot: GTIA’s Innovate Awards are looking for AI that’s earning its keep
The inaugural GTIA Innovate Awards aren’t looking for AI pitches or proof-of-concepts. They’re looking for IT service providers who have deployed AI in production and can prove it’s generating revenue or saving money. In a channel where 98% claim to use AI but few have a formal strategy, the bar is both a competition requirement and a mirror.