ServiceNow’s Canadian general manager Marc LeCuyer talked with ChannelBuzz about the company’s momentum in Canada, broadening its offerings to digitize workflows and enhance customer experience, with the growth in their channel business playing a critical role.
GMS Live Expert and Inbay each provide outsourced services to MSPs on different sides of the Atlantic, and have partnered to provide a ‘hands across the sea’ set of enhanced services available to partners of both companies.
CrushBank, which came to ChannelCon a year ago to evangelize their product before it came to market, is finding the job easier this year, with customer references in tow and AI hotter than ever. Interestingly, Canadian MSPs have been particularly receptive.
The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.
Salesforce adds a second Essentials cloud, and improves the original introduced last fall, although at this point in time, Essentials is still a marginal channel play, since the focus has been on improving the offering rather than broadening the go-to-market.
The Cost Estimator, which addresses the problem that Azure itself makes it difficult for MSPs to easily estimate costs because it is consumption-based, joins white-labelling as recent enhancements to the Nerdio offering.
A new study that looks at managed services business by the channel generally – not just self identified MSPs – finds quite low rates of adoption. A significant number to plan to move into security however.
CrushBank has early customers moving into production now, and has been taking orders. They are working the IT trade show circuit, to introduce their product to MSPs.
Agiloft still has no partners in Canada, but they are hoping that their just-announced capacity to offer Canada-based hosting of their business process automation offerings will change that.
GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.
Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.
While Plantronics Manager Pro originally had only an Asset Analysis analytics capability, the new version adds Usage Analysis, Conversation Analysis and Acoustic Analysis.
Agiloft sold direct until a couple of years ago, but has been expanding its channel, and is looking to its new partner program to attract some quality partners, including ones in Canada, where they presently have none.
GMS Live Expert offers MSPs boutique services around their help desk support offering. The Toronto-based company has ramped up its recruitment efforts, which included exhibiting at last week’s CompTIA ChannelCon.
A highlight of the second day at the CompTIA ChannelCon event was a panel discussion of vendors on changes in the industry, and how to best adapt to them.
BitTitan and DropBox will collaborate on an integrated go-to-market strategy where the services of each will be bundled together and available to both channels.
Alex Hoff of Auvik Networks on why MSPs need to add software to help them up their networking game to meet changing customer needs.
The strategic acquisition of assets Absolute wanted to divest to focus on its core business continues HEAT’s transition from FrontRange’s old SMB business to an integrated endpoint management platform that increasingly appeals to enterprises
In addition to a host of new Windows 10 products, HP is launching an aggressive campaign to help partners sell them, especially into 10-100 person organizations.
OnX Managed Services is a fast-growing part of the solution provider’s business, which now accounts for almost 40 per cent of its earnings.
