Help Desk

Atera fills void with addition of Apple support to joint RMM/PSA platform

May 2, 2017 Mark Cox Comments Off

Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.

Plantronics upgrades analytics in Plantronics Manager Pro 3.9 monitoring service

January 25, 2017 Mark Cox Comments Off

While Plantronics Manager Pro originally had only an Asset Analysis analytics capability, the new version adds Usage Analysis, Conversation Analysis and Acoustic Analysis.

Business process software vendor Agiloft expands partner program

August 16, 2016 Mark Cox Comments Off

Agiloft sold direct until a couple of years ago, but has been expanding its channel, and is looking to its new partner program to attract some quality partners, including ones in Canada, where they presently have none.

GMS Live Expert seeks to expand MSP channel for outsourced help desk

August 8, 2016 Mark Cox Comments Off

GMS Live Expert offers MSPs boutique services around their help desk support offering. The Toronto-based company has ramped up its recruitment efforts, which included exhibiting at last week’s CompTIA ChannelCon.

Changing business models keeping vendors up at night

August 3, 2016 Mark Cox Comments Off

A highlight of the second day at the CompTIA ChannelCon event was a panel discussion of vendors on changes in the industry, and how to best adapt to them.

BitTitan, Dropbox see enormous opportunities in new go-to-market alliance

July 13, 2016 Mark Cox Comments Off

BitTitan and DropBox will collaborate on an integrated go-to-market strategy where the services of each will be bundled together and available to both channels.

There’s a gap in your MSP software stack

November 3, 2015 Guest Poster Comments Off

Alex Hoff of Auvik Networks on why MSPs need to add software to help them up their networking game to meet changing customer needs.

HEAT sees major tech, business benefits in acquiring Absolute Manage, Service businesses

September 22, 2015 Mark Cox Comments Off

The strategic acquisition of assets Absolute wanted to divest to focus on its core business continues HEAT’s transition from FrontRange’s old SMB business to an integrated endpoint management platform that increasingly appeals to enterprises

Security heart of theme HP wants partners to sell around Windows 10

July 23, 2015 Mark Cox Comments Off

In addition to a host of new Windows 10 products, HP is launching an aggressive campaign to help partners sell them, especially into 10-100 person organizations.