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Do you have customers looking to reduce wait times for their call centers, or dealing with too many repetitive customer questions? Steve Brock of Avaya offers advice on getting the most out of a virtual agent.
Security is the focus of the IT Nation Secure event, and, unsurprisingly, security updates and roadmaps were the focus of the opening keynote.
The expanded relationship will see Bitdefender’s software integrated into the ConnectWise SOC service to provide an upgraded defense capability against advanced cyber threats.
While 90% of security leaders say that advancing Zero Trust strategies is one of their top three security priorities this year, 47% say they don’t think that they will be breached, a finding which was described as the most disappointing in the study.
Fortinet Canada’s Sean Campbell outlines opportunities for partners in today’s networking environment in this guest column.
ServiceNow has rolled all of its customer service offices into a single consolidated one, for customers who want that, backed by additional service, training and support.
Passwordless technology, which SecureAuth and most of the security industry see as an inevitable response to customer requests, will be available from SecureAuth through its new Arculix platform by the end of August.
SecureVault Lite is 30% less expensive than Clumio’s SecureVault, with the reduced charge coming mainly at the cost of some fine-grained file level capabilities which Clumio believes will matter only to a fairly select audience.
TeamViewer’s strategic partnership with the Mercedes-AMG Petronas F1 Team, which they recently highlighted at the Miami Grand Prix, has become an important component of strategy in their drive to expand their enterprise presence, as well as to build on their relationships with other car companies.
Lookout, which started in the consumer space but added an enterprise business in 2015 and has steadily added features over the years, will fully integrate the SaferPass technology within its product.
Asigra is taking measures to increase the number of channel partners, with an emphasis on adding VAR partners who play in the midmarket and enterprise space.
In this guest column, Intel’s Eric Chong explains how the company’s Active Management Technology can help solve some of the common challenges of employees working from a mix of locations.
The new solution, suitable for a broad range of customers, digitizes lower‑value tasks so teams can focus on the work that matters most and deliver the highest‑value outcomes
ESET Canada boss Bob Bonneau joins us on the podcast to discuss the security vendor’s new brand, its approach to bundling products, its new Canadian headquarters and much more.
Cybercriminals continue to mine for opportunities in the crypto space – here’s what you should know about coin-mining hacks and crypto theft, courtesy of ESET.
ServiceNow CEO McDermott, who came to the company from SAP, said that the CRM of the past is really part of the past, and that ServiceNow has been built to provide both the solutions and support that customers want today.
Volini described the proposed changes to the channel program as fundamental and ‘down to the studs,’ with the idea being to drive more partner business, particularly to non-traditional buyers.
