IT management solutions for hybrid workplace headaches

Eric Chong, Enterprise Client Technical Sales Specialist, Intel Corporation

Companies are needing to adapt to return to work, and what is being defined as the “normal workplace experience” is changing again.

In Canada, surveys are suggesting that 72% of workplaces will continue to support remote work or create some sort of hybrid model.1. Gartner says that in 2022, 31% of workers worldwide will be working remotely (or a mix of remote and hybrid).2.

After more than two years supporting staff working from home offices, the return to office and hybrid models has meant yet another pivot for your customers’ IT teams as they need to now support staff who are not only working from home, but working in the office, at client sites and travelling.

The range of work scenarios is once again increasing – and with it the management requirements, support needs and security threats.

Let’s Talk Management

Evolving hybrid workplace models are driving demand for increasingly sophisticated remote device management tools.

Enter the Intel vPro® Enterprise platform, which comes with Intel® Active Management Technology (Intel AMT) and Intel® Endpoint Management Assistant (Intel® EMA) to give you and your customers the capabilities to remotely discover, repair, and protect PCs in your fleet.

What is it? Hardware-based Intel AMT provides persistent out-of-band connectivity that operates independently of the operating system, even when the OS is not available or isn’t working correctly (such a boot failure or a situation where the system is hanging).

Intel device management capabilities are supported by Intel® EMA which gives IT the ability to see exactly what’s happening with a device, and securely manage Intel® AMT devices beyond the firewall.

What can Intel AMT do? It allows you to address a wider range of system issues such as repair corrupted drivers, application software, or the OS on non-responsive systems. You can also use hardware-based keyboard-video-mouse (KVM) to do everything you would via remote control that you could have done if you were able to be in front of the computer, including making BIOS changes or watching the PC boot sequence.

It can also provide remote access to headless devices, such as smart vending machines, digital signage, kiosks, point of sale displays and even video conferencing systems or smart boards.

And Intel AMT includes lifecycle management features for device sanitization and recovery (available on select OEM PCs).

If you have customers looking at Intel vPro Essentials for mobile and desktop devices, these devices provide Intel® Standard Manageability, which supports remote out-of-band management over Wi-Fi, including remote power control, and out-of-band management for Windows PCs whether inside or outside the corporate firewall.

And, with capabilities such as remote power on, security patches, software updates and maintenance can be done remotely at any time. Ensuring all endpoint devices are up to date with the latest patches can help reduce potential attack surfaces.

Support More, Disrupt Less

Intel vPro has manageability features that allow IT to manage a modern and changing workplace while helping to ensure devices are patched and protected no matter where staff are working.

Intel® AMT can help simplify support for a highly dispersed workforce, while helping to reduce disruption for employees.

  1. Cisco Canada hybrid work survey shows tensions between employee desire for flexibility and fear of career limitations, October 21, 2021, Cisco Canada
  2. Gartner Forecasts 51% of Global Knowledge Workers Will Be Remote by the End of 2021, June 22, 2021, Gartner

All product descriptions, dates and figures provided are preliminary, based on current expectations, and subject to change without notice.

Intel technologies may require enabled hardware, software or service activation.

“Superior multitasking productivity” as compared with previous generation.

Built into the hardware, Intel® Thread Director is provided only in performance hybrid architecture configurations of 12th Gen Intel® Core™ processors; OS enablement is required. Available features and functionality vary by OS.

Performance hybrid architecture combines two new core microarchitectures, Performance-cores (P-cores) and Efficient-cores (E-cores), on a single processor die. Select 12th Gen Intel® Core™ processors (certain 12th Gen Intel Core i5 processors and lower) do not have performance hybrid architecture, only P-cores.

All versions of the Intel vPro® platform require an eligible Intel® Core™ processor, a supported operating system, Intel LAN and/or WLAN silicon, firmware enhancements, and other hardware and software necessary to deliver the manageability use cases, security features, system performance, and stability that define the platform. See (Platforms) for details.

No product or component can be absolutely secure.   Learn more at (Security & Manageability).

Your costs and results may vary. 

© Intel Corporation.  Intel, the Intel logo, Intel vPro and other Intel marks are trademarks of Intel Corporation or its subsidiaries.  Other names and brands may be claimed as the property of others.