Tag Archive for PSA

Managed Services, Security

Atera adds to ecosystem with Splashtop, Webroot integrations

by Mark Cox • November 1, 2016

Joint RMM/PSA vendor Atera, which has seen a strong first year in North America, looks to boost momentum with two new partnerships.

Partners positive on Tigerpaw offer to replace licensing with full-featured subscription

by Mark Cox • October 28, 2016

Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.

Mobility-focused Pulseway launches new version of RMM solution for MSPs

by Mark Cox • August 16, 2016

Pulseway, whose RMM solution is specifically designed to work with mobile devices, has responded to customer feedback with Pulseway MSP, a version of their product designed specifically for MSPs. Major additions include white labelling capability and enhanced automation.

RMM/PSA provider Atera offers business intelligence capability to all MSPs

by Mark Cox • May 16, 2016

Atera’s technology, which facilitates jointly developed RMM and PSA solutions, is designed for the Internet of Things environment, and collects massive amount of sensor data, which it is using in a free BI offering, not just for its own MSP partners, but anyone who wants to use it.

Kaseya unveils cloud PSA tools in next-gen Business Management Solution platform

by Mark Cox • February 9, 2016

Technology from the newly announced acquisition of PSA provider Vorex upgrades Kaseya PSA tools, and propels a takeaway offer aimed at customers of competing solutions.

Tigerpaw repackages modules into single all-in-one SaaS based offering

by Mark Cox • October 30, 2015

Tigerpaw is moving from a system of perpetual concurrent user licenses on a module by module basis to one low-priced SaaS option with everything included. While customers who have already invested in the licenses are not being forced to switch to SaaS, Tigerpaw will be offering them incents to do so.

Tigerpaw, AVG further strengthen relationship with Service Desk Connector integration

by Mark Cox • July 15, 2015

AVG, which through Level Platforms has a long and strong relationship with Tigerpaw, has completed the first RMM integration to Tigerpaw’s new Web-based API. More Tigerpaw integrations, many of them net-new, are on the way.

PSA provider Vorex stresses simplicity in Winter 2015 release

by Mark Cox • March 12, 2015

Brand new features include Outlook Calendar integration and Quickbooks Online integration, with integration of more accounting software on the roadmap.

Cloud PSA software provider Vorex signs first RMM vendor alliance with Naverisk

by Mark Cox • February 12, 2015

Vorex is broadening out from a direct sales model to enlisting a channel, signing up MSPs and VARs directly, and launching the first of what they intend will be multiple partnerships with RMM vendors.

Storagecraft doubles down on management

by Robert Dutt • September 15, 2014

Matt Urmston, director of product management at Storagecraft

With its own control platform built out, and new hooks into key RMM vendors, Storagecraft is focused on management as it looks to larger customers.

Vistara Extends Lifeline for PacketTrap Users

by Robert Dutt • September 25, 2013

Vistara is extending a lifeline to PacketTrap customers.

Vistara offers a promotional deal to MSPs left in the cold when Dell shut down PacketTrap, but switching platforms can be a challenge for MSPs.

GFI MAX Boasts 8,000 MSPs Now in Network

by Larry Walsh (Channelnomics) • September 13, 2013

Alistair Forbes, general manager of GFI MAX Business Unit

As the managed services segment is undergoing consolidation and change, GFI MAX is boasting gains in the number of MSPs using its RMM platform.

AVG Offers Buyout Program to PacketTrap MSPs

by Robert Dutt • August 26, 2013

Luke Walling, vice president of SMB sales and operations for North America at AVG.

AVG will allow MSPs using Dell’s discontinued PacketTrap RMM product to use Managed Workplace free for up to a year and offer switchers priority support.