PSA

Managed Services

Tigerpaw adds full Managed Print Services support with new integration

April 6, 2017 Mark Cox Comments Off on Tigerpaw adds full Managed Print Services support with new integration
The new Tigerpaw integration is not just aimed at allowing their present MSPs to add a managed print services capability, but at reaching out to office equipment dealers who need to diversify their businesses to survive.

Managed Services

SupportBots looks to save MSPs money with AI-driven support bots

March 1, 2017 Mark Cox Comments Off on SupportBots looks to save MSPs money with AI-driven support bots
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.

Managed Services

Atera adds multi-faceted automation capabilities in new release of joint RMM-PSA platform

February 21, 2017 Mark Cox 1
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.

Managed Services

Kaseya making multiple enhancements to solution set for MSPs

November 23, 2016 Mark Cox Comments Off on Kaseya making multiple enhancements to solution set for MSPs
In addition to new versions of AuthAnvil and Traverse, Kaseya will soon be rolling out the second generation of its PSA product – and a brand new migration solution to encourage MSPs to move to it.

Managed Services

Atera adds to ecosystem with Splashtop, Webroot integrations

November 1, 2016 Mark Cox Comments Off on Atera adds to ecosystem with Splashtop, Webroot integrations
Joint RMM/PSA vendor Atera, which has seen a strong first year in North America, looks to boost momentum with two new partnerships.

Managed Services

Partners positive on Tigerpaw offer to replace licensing with full-featured subscription

October 28, 2016 Mark Cox Comments Off on Partners positive on Tigerpaw offer to replace licensing with full-featured subscription
Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.

Managed Services

Mobility-focused Pulseway launches new version of RMM solution for MSPs

August 16, 2016 Mark Cox Comments Off on Mobility-focused Pulseway launches new version of RMM solution for MSPs
Pulseway, whose RMM solution is specifically designed to work with mobile devices, has responded to customer feedback with Pulseway MSP, a version of their product designed specifically for MSPs. Major additions include white labelling capability and enhanced automation.

Big Data

RMM/PSA provider Atera offers business intelligence capability to all MSPs

May 16, 2016 Mark Cox Comments Off on RMM/PSA provider Atera offers business intelligence capability to all MSPs
Atera’s technology, which facilitates jointly developed RMM and PSA solutions, is designed for the Internet of Things environment, and collects massive amount of sensor data, which it is using in a free BI offering, not just for its own MSP partners, but anyone who wants to use it.

Cloud

Kaseya unveils cloud PSA tools in next-gen Business Management Solution platform

February 9, 2016 Mark Cox Comments Off on Kaseya unveils cloud PSA tools in next-gen Business Management Solution platform
Technology from the newly announced acquisition of PSA provider Vorex upgrades Kaseya PSA tools, and propels a takeaway offer aimed at customers of competing solutions.

Managed Services

Tigerpaw repackages modules into single all-in-one SaaS based offering

October 30, 2015 Mark Cox Comments Off on Tigerpaw repackages modules into single all-in-one SaaS based offering
Tigerpaw is moving from a system of perpetual concurrent user licenses on a module by module basis to one low-priced SaaS option with everything included. While customers who have already invested in the licenses are not being forced to switch to SaaS, Tigerpaw will be offering them incents to do so.