Kaseya

Managed Services

GMS Live Expert partners with Kaseya to provide exclusive help desk services

May 15, 2017 Mark Cox Comments Off on GMS Live Expert partners with Kaseya to provide exclusive help desk services
GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.

Managed Services

Webroot expands Kaseya relationship with new strategic partnership

March 6, 2017 Mark Cox Comments Off on Webroot expands Kaseya relationship with new strategic partnership
The expanded relationship between the two companies leverages the Webroot Unity API, which they rolled out last year, and which is designed specifically for MSPs.

Managed Services

Improving technician experience, unified low-priced backup highlight Kaseya VSA 9.4

January 24, 2017 Mark Cox Comments Off on Improving technician experience, unified low-priced backup highlight Kaseya VSA 9.4
Other enhancements to Kaseya VSA include improving the discovery engine to make finding and categorizing machines more accurate and comprehensive.

Managed Services

Kaseya making multiple enhancements to solution set for MSPs

November 23, 2016 Mark Cox Comments Off on Kaseya making multiple enhancements to solution set for MSPs
In addition to new versions of AuthAnvil and Traverse, Kaseya will soon be rolling out the second generation of its PSA product – and a brand new migration solution to encourage MSPs to move to it.

Channel Communities

Kaseya announces Automation Exchange community market

September 13, 2016 Mark Cox Comments Off on Kaseya announces Automation Exchange community market
Kaseya formally announces its new exchange for the sharing of scripts and other automation tools. Up since the end of June, the exchange has over 700 content items so far, with most of them being free to download.

Cloud

Kaseya unveils cloud PSA tools in next-gen Business Management Solution platform

February 9, 2016 Mark Cox Comments Off on Kaseya unveils cloud PSA tools in next-gen Business Management Solution platform
Technology from the newly announced acquisition of PSA provider Vorex upgrades Kaseya PSA tools, and propels a takeaway offer aimed at customers of competing solutions.

Cloud

Kaseya reaches out to MSPs with new SVP appointment

January 20, 2016 Mark Cox Comments Off on Kaseya reaches out to MSPs with new SVP appointment
Kaseya has also released a new survey highlighting the practices being following by the most successful MSPs today.

Cloud

Kaseya adds new Chief Customer Officer to improve focus of customer success program

August 12, 2015 Mark Cox Comments Off on Kaseya adds new Chief Customer Officer to improve focus of customer success program
This is one in many steps in what Kaseya promises will be a massive initiative in greater commitment to its MSP customers.

Cloud

New Kaseya CEO Voccola pledges new customer commitment initiative

July 8, 2015 Mark Cox Comments Off on New Kaseya CEO Voccola pledges new customer commitment initiative
Fred Voccola who has an extensive background in software and IT infrastructure companies, is the new CEO, and he pledges commitment to both customers and channel partners, which will make Kaseya well-loved in the industry.

Cloud

Project Helios PaaS offering highlights new Kaseya initiatives

April 16, 2015 Mark Cox Comments Off on Project Helios PaaS offering highlights new Kaseya initiatives
Project Helios, which is expected to be generally available sometime next year, will initially complement Kaseya’s core VSA solution, but is likely to be preferred by net-new customers and in the long run could well become Kaseya’s flagship solution.