Kaseya

Managed Services

Liongard adds Datto Autotask PSA integration, with more integrations on the way

March 25, 2019 Mark Cox Comments Off on Liongard adds Datto Autotask PSA integration, with more integrations on the way
Liongard has provided roundabout integration with Autotask through their existing integration with IT Glue, but the integration streamlines the process, and provides access to Autotask customers who don’t use IT Glue.

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Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

March 12, 2019 Mark Cox Comments Off on IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations
The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

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Backup

Carbonite sees transformative opportunity in security market with Webroot acquisition

February 13, 2019 Mark Cox Comments Off on Carbonite sees transformative opportunity in security market with Webroot acquisition
Carbonite retreads a path that others have taken with their announced purchase of Webroot, bringing together natural adjacencies in backup and security. While they are confident about what they see as key synergies between the two companies, some key questions still remain about how the deal will unfold after it closes.

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Backup

Kaseya adds Xtra component to Unitrends channel program to link Unitrends and Kaseya IT Complete sales

January 30, 2019 Mark Cox Comments Off on Kaseya adds Xtra component to Unitrends channel program to link Unitrends and Kaseya IT Complete sales
Unitrends now leverages the Kaseya IT Complete suite, and will pay both higher margins on the initial sale of a Unitrends solution, and a full recurring revenue share for any Kaseya IT Complete solution that customer buys, ever.

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Backup

Datto marks strong growth in Canada with ribbon-cutting at new Markham offices

January 25, 2019 Mark Cox Comments Off on Datto marks strong growth in Canada with ribbon-cutting at new Markham offices
New Datto CEO Tim Weller attended the event, and talked with ChannelBuzz about Datto’s plans in Canada, and other items of interest.

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Managed Services

RapidFire Tools enables MSP delivery of automated ongoing HIPAA compliance solution with new Audit Guru for HIPAA

January 9, 2019 Mark Cox Comments Off on RapidFire Tools enables MSP delivery of automated ongoing HIPAA compliance solution with new Audit Guru for HIPAA
RapidFire Tools also sees the new offering’s platform as being one that can handle multiple compliance regimes. It already supports GDPR, and they intend to roll out additional regulatory support this year.

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Managed Services

Liongard strengthens automated documentation platform as IT Glue acquisition by Kaseya impacts documentation landscape

December 21, 2018 Mark Cox Comments Off on Liongard strengthens automated documentation platform as IT Glue acquisition by Kaseya impacts documentation landscape
Liongard’s new Metrics feature gives their MSPs the ability to generate their own metrics to provide deeper insight into issues of concern to their customers.

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Managed Services

Kaseya CEO Voccola discusses IT Glue strategy going forward

December 20, 2018 Mark Cox 1
Kaseya’s CEO detailed that the IT Glue acquisition actually took place two years ao, and has been kept under wraps. He also indicated what will happen with IT Glue now that the acquisition has been formally announced, and dropped some hints about what is next on the acquisition front.

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Managed Services

IT Glue founder Chris Day to exit as Kaseya acquires leader in market of IT documentation for MSPs

December 19, 2018 Mark Cox Comments Off on IT Glue founder Chris Day to exit as Kaseya acquires leader in market of IT documentation for MSPs
Kaseya will maintain Vancouver-based IT Glue as a standalone company to sell to its competitors, while also working closely to integrate its technology into the Kaseya Suite of offerings. Kaseya said IT Glue’s existing management team will guide operations in the wake of Day’s departure.

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Managed Services

Malwarebytes looks to continue expansion from remediation into endpoint protection with MSP push

December 19, 2018 Mark Cox Comments Off on Malwarebytes looks to continue expansion from remediation into endpoint protection with MSP push
Malwarebytes announces a new partnership with Bask Technology, which both highlights their endpoint protection product, and is part of the company’s plan to significantly expand their presence in the SMB space going forward.

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Managed Services

ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release

November 8, 2018 Mark Cox Comments Off on ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release
ITBoost offers full functionality in documentation, password management, BI and customer feedback through an integrated pane of glass, and is at the ConnectWise IT Nation Connect 2018 event this week looking to differentiate themselves and impress MSPs.

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Managed Services

IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event

September 17, 2018 Mark Cox Comments Off on IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event
Vancouver-headquartered IT Glue, the market leader in IT documentation for MSPs, has designed their first partner event around the principle of providing MSPs with valuable takeaways, rather than just talking about themselves.

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Managed Services

Kaseya CEO Voccola explains importance and uniqueness of Rapidfire Tools acquisition

September 6, 2018 Mark Cox Comments Off on Kaseya CEO Voccola explains importance and uniqueness of Rapidfire Tools acquisition
The acquisition immensely strengthens Kaseya’s compliance offerings, and they immediately announced a new compliance solution from the RapidFire technology, which was sufficiently important that they delayed announcement of the acquisition for two months, until the new product was ready.

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Backup

Unitrends rethinks channel philosophy with multi-tier program as part of higher margin strategy

July 6, 2018 Mark Cox Comments Off on Unitrends rethinks channel philosophy with multi-tier program as part of higher margin strategy
Unitrends also promotes Clark Brown, who formerly managed their DMR relationships, to the channel chief role.

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Backup

Kaseya upgrades their Office 365 Backup capability with Spanning partnership

April 10, 2018 Mark Cox Comments Off on Kaseya upgrades their Office 365 Backup capability with Spanning partnership
The new offering is much stronger than what Kaseya had before for Office 365 Backup, and is something that Kaseya partners should be able to sell to their own customers at a good margin,

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Managed Services

New SDK integration platform, enhanced internal integrations highlight Kaseya VSA 9.5

January 23, 2018 Mark Cox Comments Off on New SDK integration platform, enhanced internal integrations highlight Kaseya VSA 9.5
New improvements in Kaseya VSA 9.5 for technicians include native Microsoft PowerShell integration, and improved file management capabilities.

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Managed Services

Kaseya focuses on easier MSP management with Traverse networking monitoring update

August 8, 2017 Mark Cox Comments Off on Kaseya focuses on easier MSP management with Traverse networking monitoring update
New automation profiles, enhancements to the Panorama network visualization environment, and a new integration with Kaseya Live Connect are the big changes here.

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Managed Services

Kaseya launches Go-to-Market-in-a-Box services for security, network management

July 13, 2017 Mark Cox Comments Off on Kaseya launches Go-to-Market-in-a-Box services for security, network management
The new bundles are part of new As-a-Service offerings for their AuthAnvil and Traverse products, and are designed to help Kaseya MSPs get more proactive and aggressive about selling these.

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Managed Services

GMS Live Expert partners with Kaseya to provide exclusive help desk services

May 15, 2017 Mark Cox Comments Off on GMS Live Expert partners with Kaseya to provide exclusive help desk services
GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.

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Managed Services

Webroot expands Kaseya relationship with new strategic partnership

March 6, 2017 Mark Cox Comments Off on Webroot expands Kaseya relationship with new strategic partnership
The expanded relationship between the two companies leverages the Webroot Unity API, which they rolled out last year, and which is designed specifically for MSPs.

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