Softchoice adds Dell to their Keystone Managed Services portfolio, to provide a complementary wrap to Dell’s own ProSupport services.
HEAT has not had an out-of-the-box offering designed for MSPs to date, and is remedying that with HEAT MSP Cloud, which adds new features and capabilities specifically for MSPs to the core HEAT cloud service management offering.
New StorageCraft channel chief Marvin Blough talks with ChannelBuzz about the plans to take the company to the next level, which include a new cloud offering this week.
SmartPrint strengthens its claim to being Canada’s largest independent MPS provider by acquiring the Toronto MPS business of Lasercorp, which is highly focused on legal and professional services in downtown Toronto.
Kaseya has also released a new survey highlighting the practices being following by the most successful MSPs today.
Some new year’s advice from Alex Hoff of Auvik Networks on how to get rid of old habits that may be harmful to your MSP business.
Auvik Networks’ Alex Hoff on best practices for getting the most out of your networking business as a managed service provider.
Druva is mainly focused on the enterprise space, and its new MSP channel will give them a stronger presence downmarket. They are especially looking to recruit new MSPs who have no data centre.
SAP announces a new infrastructure-as-a-service option for Business One Cloud which has been available in Canada since last Thursday, and in the U.S. for several weeks before that.
Alex Hoff of Auvik Networks on why MSPs need to add software to help them up their networking game to meet changing customer needs.
Tigerpaw is moving from a system of perpetual concurrent user licenses on a module by module basis to one low-priced SaaS option with everything included. While customers who have already invested in the licenses are not being forced to switch to SaaS, Tigerpaw will be offering them incents to do so.
Native cloud functionality provides an easier user experience customers are demanding in nGenx’s core sub-100 seat market, and helps it with larger customers as well.
In this video interview, Auvik Networks’ Alex Hoff shares research that shows businesses are looking for their MSPs to provide deeper services around the network.
The Quebec-based Canadian IT buying group has been moving beyond its traditional product focus to offer more service and solutions-focused services to its members, and has made its first foray into the RMM space with the selection of SolarWinds N-able as its preferred RMM vendor.
EiQ Networks, which built its business in the large enterprise and U.S. federal government space, has added a SaaS SMB focused component to it, and is opening a SOC in Vancouver to support this managed security service.
Waterloo-based Auvik, which entered the RMM space this year from a background in network management software, has chosen their first PSA integration partner, with others soon to follow.
The suite, which contains new versions of its AVG AntiVirus Business Edition and AVG Internet Security Business Edition products, also contains a free remote management console.
Details of the integration, such as whether Intronis will be an independent subsidiary, have not been finalized, but Barracuda says they are committed to have a dedicated MSP business, with Intronis at the core of that.
The company’s staff was taken by surprise when the news was announced, and concerns were expressed that their laid-back culture would be changed. IT Weapons will however operate as a subsidiary, nothing will change internally, and the big change will be exposure to 18,000 Konica Minolta Canada customers.
Managed services are best served in a single “top of the line” offering, and MSPs should avoid customers who want anything less than the best.
