Managed Services

Managed Services

NinjaRMM gears up to build on 2019 momentum

January 17, 2020 Mark Cox Comments Off on NinjaRMM gears up to build on 2019 momentum
Ninja started up several years back with a focus on being able to do business with and a client base  heavily weighted to little MSPs. Since then the market has changed significantly, and the way Ninja is addressing it has changed as well.

Backup

OpenText lays out roadmap to drive acquired Carbonite and Webroot business forward

January 16, 2020 Mark Cox Comments Off on OpenText lays out roadmap to drive acquired Carbonite and Webroot business forward
Craig Stilwell, who runs the new SMB and Consumer unit at OpenText, talks with ChannelBuzz about OpenText’s strategy to make its new acquisition a successful one.

Managed Services

BitTitan looks to make first-ever acquisition with hire of M&A specialist

January 15, 2020 Mark Cox Comments Off on BitTitan looks to make first-ever acquisition with hire of M&A specialist
BitTitan talks with ChannelBuzz about their M&A strategy, what types of companies might be on their radar, and why they are confident that they can turn the right underperformer around.

Managed Services

New SolarWinds N-central release continues company-wide focus on automation

January 6, 2020 Mark Cox Comments Off on New SolarWinds N-central release continues company-wide focus on automation
The enhancements to SolarWinds N-central stress similar themes as SolarWinds RMM and Passportal solutions, as SolarWinds MSP continues to harmonize products that came in through multiple acquisitions together with the broader SolarWinds strategy.

Managed Services

Sophos expands MSP Connect program with new MSP options for MTR and Optix solutions

December 17, 2019 Mark Cox Comments Off on Sophos expands MSP Connect program with new MSP options for MTR and Optix solutions
Sophos also announces expanded RMM/PSA integrations with Datto, Kaseya and ConnectWise

Backup

Cobalt Iron features higher renewal margins on SaaS renewals in new partner program

December 13, 2019 Mark Cox Comments Off on Cobalt Iron features higher renewal margins on SaaS renewals in new partner program
Rodney Foreman, Cobalt Iron’s chief revenue officer, emphasizes that the unique nature of the company’s SaaS model in enterprise data protection allows them to offer significantly higher margins than competitors.

Backup

Pulseway adds integrated cloud backup to their RMM solution

December 12, 2019 Mark Cox Comments Off on Pulseway adds integrated cloud backup to their RMM solution
Pulseway expects strong MSP support for their new cloud backup option, which has different pricing for workstations and servers, and is fully integrated into the RMM for maximum ease of use.

Managed Services

Netsurion, IT Glue partner to add documentation to EventTracker SOC as-a-Service

December 11, 2019 Mark Cox Comments Off on Netsurion, IT Glue partner to add documentation to EventTracker SOC as-a-Service
IT Glue was the overwhelming choice of Netsurion partners for the first EventTracker integration.

Managed Services

Barracuda begins to build out security-centric RMM offering with Content Shield integration

December 11, 2019 Mark Cox Comments Off on Barracuda begins to build out security-centric RMM offering with Content Shield integration
Barracuda’s integration of Barracuda Content Shield into the Managed Workplace RMM platform it acquired earlier the year is slated to be the first of many, as Barracuda looks to make the platform a power in the MSP space.

Managed Services

RMM Pulseway reworks mobile remote control to allow management by IoS and Android apps

November 12, 2019 Mark Cox Comments Off on RMM Pulseway reworks mobile remote control to allow management by IoS and Android apps
The new capability lets MSP techs use phones and tablets for all but the most heavy duty tasks, through a built-in feature in both the iOS and Android mobile apps.