Richard Delahaye of Intronis offers five tips any MSP can use to find, and keep, the right customers.
Managed Services, Sponsored Content
Five reasons your MSP isn’t getting as much business as it could
by Guest Poster •
Managed Services
Managed Services
Atera fills void with addition of Apple support to joint RMM/PSA platform
by Mark Cox •
Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.
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Managed Services, Networking
Riverbed looking for more partners to get into managed services
by Mark Cox •
At their Partner Event. Riverbed highlighted the success of Kentucky-based Tier 3 Technologies, which transitioned from an on-prem VAR to a SteelFusion and SteelCentral-focused MSP in less than three years.
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Managed Services, Networking
New Service Delivery Platform will have broad partner applicability: Riverbed
by Mark Cox •
Riverbed says that the new platform will make it easy, for the first time, for traditional networking partners to deliver services around Riverbed technology.
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Managed Services, Networking
RapidFire Tools provides MSPs with Detector unlimited use license and services bundle
by Mark Cox •
The new Detector SDS offering is designed to provide MSPs with a sticky, differentiated offering that also can serve as a component of a premium offering for customers.
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Managed Services, Printing and Imaging, Software
Tigerpaw adds full Managed Print Services support with new integration
by Mark Cox •
The new Tigerpaw integration is not just aimed at allowing their present MSPs to add a managed print services capability, but at reaching out to office equipment dealers who need to diversify their businesses to survive.
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Managed Services
BitTitan adds Business Process Automation to platform to increase partner profits
by Mark Cox •
BitTitan adds new functionality around processes for delivering products and services, defining, creating and protecting new IP, and better managing employees’ time.
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Channel Programs, Managed Services, Security
VIPRE adds new channel chief and new MSP partner program
by Mark Cox •
Marya Munir comes over from Webroot to lead the execution of VIPRE’s channel strategy – which now includes a program for managed services partners.
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Managed Services, Security
Avast partners with KYOCERA Document Solutions in Canada
by Mark Cox •
The three year deal makes KYOCERA Document Solutions Canada an Avast Elite Channel Partner, and the managed IT services portfolio from AVG Business by Avast will be offered both to KYOCERA Document Solutions Canada’s customers and to their own channel.
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Cloud, Managed Services
Cloudjumper cuts MSP partner onboarding costs with JumpStart onboarding solution
by Mark Cox •
Client onboarding onto the CloudJumper Workspace-as-a-service platform has been manual and time consuming in the past. This solution is designed to eliminate that, and is free for MSPs to use.
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Cloud, Managed Services, Storage
Axcient makes broad enhancements to SMB cloud platform
by Mark Cox •
The Axcient Business Recovery Cloud platform gets a refresh of its HPE hardware, updates for the latest IT environments, and a flurry of improvements based on MSP recommendations.
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Cloud, Managed Services
Dell Boomi massively upgrades workflow automation capability with ManyWho acquisition
by Mark Cox •
Boomi says that adding ManyWho’s technology to the platform will be a game changer for Boomi partners engaged in providing digital transformation to customers.
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Cloud, Managed Services, Security, Virtualization
Barracuda Liveboot 2.0 adds Hyper-V support, speeds up boot times, enhances UI
by Mark Cox •
The faster reboot time applies in both VMware and Microsoft environments, and allows new machines to be spun up in a couple of minutes.
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Managed Services
RMM provider Pulseway adds NOC to services
by Mark Cox •
Pulseway, which offers cloud-based RMM services with a focus on the needs of mobile users, has been intensifying its MSP business over the last year, and adds to that with new NOC services for that market.
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Channel Programs, Managed Services
Datto unveils new partner program that reflects the growth of the company
by Mark Cox •
Highlights of the new Datto program include a new tier for the top two per cent of partners, as well as new marketing and benchmark analysis initiatives.
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Backup, Managed Services
Backup provider Storage Guardian deepens ConnectWise integration
by Mark Cox •
The enhanced integration introduces self healing tickets, and also makes Storage Guardian the first ConnectWise ecosystem partner that can be accessed directly from ConnectWise software, which in turn makes things easier for MSPs.
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Managed Services, Security
Webroot expands Kaseya relationship with new strategic partnership
by Mark Cox •
The expanded relationship between the two companies leverages the Webroot Unity API, which they rolled out last year, and which is designed specifically for MSPs.
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Managed Services
SupportBots looks to save MSPs money with AI-driven support bots
by Mark Cox •
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.
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Cloud, Managed Services, Security
eSentire integrates cloud sources into its Managed Detection and Response service
by Mark Cox •
The addition of cloud visibility into the Managed Detection and Response service responds to the user vulnerability to issues like phishing and data exfiltration, and presents a strong new opportunity for partners.
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Managed Services
Atera adds multi-faceted automation capabilities in new release of joint RMM-PSA platform
by Mark Cox •
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.
