Avaya Canada alliances leader Adam Seens offers his thoughts on how networks of partners make contact centers better in this guest blog.
Avaya Canada alliances lead Adam Seens weighs in on the role of a partner ecosystem in the modern contact center in this guest blog.
Do you have customers looking to reduce wait times for their call centers, or dealing with too many repetitive customer questions? Steve Brock of Avaya offers advice on getting the most out of a virtual agent.
How do your customers stack up in terms of the increasingly popular metric of Total Experience? Avaya’s Paul Lang explains Total Experience and what you can do to help your customers in this guest blog.
Avaya Canada’s Allan Mendelsohn offers some thoughts on identity-centred security and how it can help with some of the biggest problems in healthcare IT today in this guest blog.
Avaya’s Steve Forcum explains what Cloud 3.0 is and how partners will succeed in the experience economy in this guest blog.
Avaya chief evangelist Steve Forcum offers some advice for how partners can profit as many customers reevaluate their digital transformation moves made rapidly over the last two years.
As cloud services spending begins to outpace on-prem, Avaya Canada managing director David Robertson offers examples of customers who have successfully moved their communications to -as-a-service.
Avaya Canada’s Ian Purdell-Lewis shares some examples of how Canadian healthcare clients are embracing new communications infrastructure to offer a better patient experience.
Businesses need to provide excellent customer service and engagement even during times of crisis. Avaya OneCloud™ CPaaS helps businesses build that resiliency, writes Davide Petramala.
With a split of in-person and virtual learning at colleges and universities, post-secondary institutions will have unique collaboration needs this year. Avaya Canada’s Stephen Brash offers some thoughts on how to solve for those needs.
Avaya Canada’s Brian Silverstone outlines the next-generation 911 opportunity and challenge, and how the company’s helping enable the transition, in this guest blog.
Avaya Canada’s Ian Purdell-Lewis on how solution providers can continue to drive customer transformation and value after the initial transition to the cloud.
Ian Purdell-Lewis of Avaya continues his series with advice for solution providers on how to guide customers through moving to a subscription model for cloud services in this guest blog.
Ian Purdell-Lewis of Avaya Canada offers some advice on how to help customers think through the process of getting the right subscription for their cloud services.
Avaya Canada’s David Robertson has six big predictions for how the contact center will look after COVID-19 — more consultative, more browsers, more collaboration, and more subscriptions for solution providers.
Avaya Canada managing director David Roberston offers his thoughts on how the contact center business is changing today and will stay changed in the post-pandemic world.
