Steve Brock, Senior Director of Solutions Marketing, Avaya

Optimizing contact center operations: Leveraging AI and automation for enhanced efficiency

From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.

Innovation in education: Tara Pasalic’s journey at McMaster University

In this guest blog, Avaya vice president of product management Jay Patel takes a look at one systems integration specialist’s role in the digital transformation of a major Canadian university.

Change fatigue in enterprise IT: Let innovation come to you

More than two thirds of digital transformation efforts are stalled. So why not try easier, asks Avaya’s Jay Patel in this guest blog.

Celebrating Avaya’s Partners of Excellence in Canada: Recognizing innovation and growth

Avaya Canada channel chief Ian Purdell-Lewis introduces the company’s Canadian partners of the year in this guest blog.

Humanizing AI for enhanced customer experiences: The secret to transforming business outcomes

The leader of Avaya Customer Experience Services offers a look at how to make the most of artificial intelligence in the contact centre by putting “heart” into AI, part of an effort to make a future that is AI + Human.

Elevated, engaged, empowered, and enhanced: The new AI-powered employee journey brought to you by Avaya

In this guest blog, Avaya’s Steve Brock outlines the Avaya Experience Platform and how it can help you make your customers’ employee experience better.

The path to cloud migration begins with knowing where you are today

In this guest blog, Jabeen Manzoor of Avaya Customer Experience Services makes the case for building a customer’s cloud transformation based on their existing infrastructure and investments.

Toronto Fire Services makes history with Avaya, becoming first PSAP in Bell Canada Territory to enact NG9-1-1

Avaya Canada’s Brian Silverstone shares the journey of Toronto Fire Services to embrace next-generation 911 technology in this guest blog.

Unlocking growth opportunities with Avaya Experience Platform APIs

Avaya’s Oliver Bengtsson walks readers through how to get the most of the Avaya Experience Platform through innovation and integration based on its APIs.

Avaya’s Cloud Solutions in the Microsoft Azure Marketplace: What it means for your business

How are you protecting your customer data? Unlock trust and compliance by ensuring data sovereignty

Avaya Canada channel leader Ian Purdell-Lewis offers some thoughts on how channel partners can make data sovereignty a differentiator rather than a challenge for their cloud-based customers.

Teams Collaboration + Avaya Calling = Innovation Without Disruption

In this guest blog, Avaya Canada’s Kirk Jones shares how partners can put together a collaboration and calling solution for customers using the tight integration between Microsoft Teams and Avaya’s calling solutions.

Transforming healthcare through Innovation Without Disruption

In this guest blog, Avaya Canada’s Greg Schlotzhauer shares how solution providers can help their healthcare customers streamline and coordinate care, reduce risk and address security challenges by moving their communications (at least partly) to the cloud.

Three ways companies will double down on agent experience in 2023

In this guest blog, Avaya’s Tammie Briscoe shares thoughts on how management will think about contact centre agents, how they will optimize workforces, and where AI will play a role.

CCaaS trends, insights, and statistics to know

Avaya’s Jim Geary shares key things to think about for success in the Contact Center-as-a-Service market in this guest blog.

How well-established enterprises can achieve innovation without disruption

Avaya’s Tim Sherwood shares some thoughts on how to achieve innovation without causing too much disruption in this guest blog.

Understanding innovation as a large, well-established enterprise

Avaya vice president Tim Sherwood shares five things to think about when gathering your thoughts on innovation in this guest blog.

9-8-8 services make it easier to access mental health assistance

Avaya’s Allan Mendelsohn explains what solution providers need to know ahead of the launch of a 9-8-8 service for those seeking help when it comes to mental health.