Omar Javaid, Chief Product Officer, Avaya

Humanizing AI for enhanced customer experiences: The secret to transforming business outcomes

The leader of Avaya Customer Experience Services offers a look at how to make the most of artificial intelligence in the contact centre by putting “heart” into AI, part of an effort to make a future that is AI + Human.

Transforming healthcare through Innovation Without Disruption

In this guest blog, Avaya Canada’s Greg Schlotzhauer shares how solution providers can help their healthcare customers streamline and coordinate care, reduce risk and address security challenges by moving their communications (at least partly) to the cloud.