Communications

The Buzz...

[ May 4, 2026 ] On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver In The Channel
[ May 1, 2026 ] On site at SAS Innovate: global channel chief John Carey on the shift to indirect, the TD SYNNEX bet, and the case for the transparent box In The Channel
[ May 1, 2026 ] The Buzz: OMERS-backed Integris targets Australian MSP First Focus, AI agents weaponized for infostealing, M365 E7 launches today Podcasts
[ April 30, 2026 ] On site at SAS Innovate: SAS Canada’s Ryan MacDonald on AI governance, the partner opportunity, and fifty years of trust In The Channel
[ April 30, 2026 ] The Buzz: SAS Innovate 2026 special – Viya opens to AI agents, Navigator gets crawlers Podcasts

Citrix study suggests work-from-home shift will be enduring

July 13, 2020 Robert Dutt Comments Off

Research commissioned by the software vendor show many who moved to working from home in reaction to COVID-19 will stay there, and that that digital transformation has been accelerated in response to the pandemic. What does this mean for solution providers?

6 big predictions for the contact center post COVID-19

July 7, 2020 Avaya Guest Blog Comments Off

Avaya Canada’s David Robertson has six big predictions for how the contact center will look after COVID-19 — more consultative, more browsers, more collaboration, and more subscriptions for solution providers.

Why UCaaS, and why now: Benefits, insights, and examples

June 30, 2020 Guest Poster Comments Off

Avaya Canada channel leader Miles Davis with some thoughts on why the time for UCaaS is now.

Cisco Webex touts AI, security and management gains as usage spikes

June 22, 2020 Robert Dutt Comments Off

Cisco’s new Webex Control Hub will provide tools partners can use to upsell the collaboration platform, which has seen an explosion in usage as more businesses formalize remote work plans for the present and the future.

Cisco highlights interoperability in growing collaboration portfolio

November 13, 2019 Robert Dutt Comments Off

Cisco cites interoperability with rival Microsoft and a new contact centre option as key elements to growing partner opportunities around its collaboration portfolio.

Cisco debuts “cognitive collaboration,” pledges interoperability focus

June 13, 2019 Robert Dutt Comments Off

Cisco will add social graphing and contextual information about meeting attendees to its collaboration tools and outlines plans to make its collaboration tools integrate well with its competitors and peers.