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Artificial Intelligence

Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams

The enhancements to services which had been around previously, in addition to others which were just acquired or developed in-house, strengthen the Resolution Platform with stronger AI agents, better employee Service, and Contact Center as-a-Service with smarter automation, better collaboration, and deeper insights.

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Artificial Intelligence
Artificial Intelligence

Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service

Five9, which makes an Intelligent CX Platform as part of its CCaaS offering, has announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses.

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Artificial Intelligence

Auvik’s new CTO Dan Zaniewski lays out his plans

Auvik has promoted Dan Zaniewski to Chief Technology Officer from his previous role as Senior VP of Engineering. His job is to advance Auvik’s technical leadership in the growing network management and IT operations sectors, and leverage his deep expertise in product engineering in the MSP channel and security spaces to accelerate Auvik’s AI adoption, cybersecurity, and cloud strategies.

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Kyndryl strengthens their Agentic AI Framework with new capabilities

Kyndryl has announced advanced Agentic AI Capabilities enable customers to scale AI across their businesses, where the newly unveiled core of the Kyndryl Agentic AI Framework orchestrates, securely builds and dynamically deploys AI agents, and helps customers across industries become AI-native.

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Artificial Intelligence
Artificial Intelligence

AI-powered Nintex releases new global partner program to grow partner base

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Deepgram launches Flux Conversational Speech Recognition Model for real-time voice agents

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Artificial Intelligence
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Artificial Intelligence
Artificial Intelligence

Upscale AI launches with over $100M  round for ultra-low latency network solutions purpose-built for AI

Upscale AI is pioneering open-standard networking technology to drive faster innovation along with greater choice and flexibility across AI infrastructure, creating sustainable, ultra-low latency network infrastructure solutions purpose-built for AI, interconnecting compute, data, and users.

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Artificial Intelligence
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Akto looks to protect MCP servers with new Agentic Security Platform

Akto’s new Agentic Security Platform is an end-to-end security solution purpose-built for the age of autonomous AI agents that is designed to protect enterprises as they deploy AI agents at scale and adopt the Model Context Protocol , with the platform delivering complete visibility, continuous Agentic red teaming, and real-time guardrails to stop agents from going rogue.

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