Quiq
, which is a force in the market for enterprise-grade agentic AI for CX innovation, has announced the appointment of Karen Bowman as its new Senior Director of Channel Development. In her new role, Bowman will spearhead the expansion of Quiq’s partner ecosystem, focusing on building a strong foundation for long-term growth with Technology Solutions Distributors and Trusted Advisors. This move signals Quiq’s reinforced commitment to the channel as a critical driver for scaling its AI-powered customer experience solutions.
“Our initial success with key Technology Solutions Distributors demonstrated the immense value the channel offers for driving a scalable business,” said Michael Hartsog, Quiq’s VP of Strategic Alliances. “We knew we needed to go full force into the TSD space with a channel chief who has the relationships and experience to scale fast. Karen was the dream candidate, and we’re thrilled to bring her highly respected expertise to the helm of our channel strategy. Karen is a game changer for us in the channel.”
Hartsog emphasized the importance to Quig of building out the technology solutions distributor channel.
“The most asked question by the business and technology teams in the enterprise is, “Where do I start?” he said. “AI is revolutionizing the contact centre industry! Are you ready to see how AI can transform your contact centre operations?”
In addition to offering custom, bi-directional integrations with other CX tools, true agentic AI platforms provide an orchestration layer that guides the conversation flow. The AI agent leverages various Process Guides to dynamically adapt and respond to users’ questions.
Bowman joins Quiq with over two decades of experience in sales, leadership, and partnerships, having played pivotal roles in major technology shifts at companies like Microsoft, Cisco, Five9, and UJET. Her most recent role before this one was the VP of Channel and Alliances at Level AI from August 2022 to May 2025, where she focused on enhancing customer experience through a blend of human and machine intelligence.
“I am so excited to be joining such a great team of people who are changing the game in the CX Agentic AI space!!,” Bowman said. “It has already been an incredible on- boarding experience and it’s only day two.
“At Quiq, we empower organizations to optimize CX outcomes by delivering seamless journeys across channels and between AI and humans,” Bowman continued. “My mission is to foster collaboration, drive growth, and create value-based partnerships that align with our team’s innovative culture. Leveraging a deep understanding of sales, operations, and channels, I aim to deliver impactful solutions that enhance customer and partner success.”
Bowman also emphasized her past history in building out channels.
“At Quiq, I contribute to building and expanding our channel ecosystem, focusing on sales engagement and partner enablement,” she said. “By collaborating with teams to support strategic partnerships, I help deliver transformative solutions that drive growth and operational efficiency. My previous roles at Level AI, UJET and Five9 have honed my ability to develop robust partnerships in the AI-enabled CX Solutions space.”
Bowman’s expertise in driving go-to-market strategies and cultivating partner ecosystems will be instrumental in supporting Quiq’s growth and enabling partners to deliver transformative, goal-oriented AI agents, paired with the company’s best-in-class Digital Engagement Centre for human agents, to their enterprise clients.
“We see incredible value in the channel,” Bowman said. “These are the professionals that enterprises are relying on to guide them through the confusing and crowded AI agent marketplace.
“My goal is to position Quiq as the channel’s trusted advisor, helping facilitate more value for partners and their customers,” Bowman added. “Quiq goes well beyond just AI agents for Customer Service. We provide AI agents for every stage of the customer journey – driving engagement, revenue, and loyalty – making us an ideal partner for enterprises looking to transform their entire CX strategy – not just automate the Contact Centre.”
Quiq’s agentic AI platform enables enterprises to optimize CX outcomes by enabling seamless, AI-powered customer interactions across voice, email, and digital messaging channels, including web chat, SMS, Apple Messages for Business, and WhatsApp, among others. The purpose-built for CX platform provides the control and customization of a “build” approach, with the expert assistance, security, and scalability of a “buy” solution. With Quiq’s Voice AI, you can use the latest advancements in speech recognition and generation coupled with LLM-powered AI to deliver a responsive Q&A experience via phone.
When it comes time to deploy an AI agent, Quiq is unique in its deep relationships with all the digital platforms consumers prefer today due to its rich history in asynchronous messaging. Its Digital Engagement Centre has been supporting human agents on these channels for nearly a decade, and now ensures seamless journeys across channels and escalations from AI to human agents.
“How companies adopt AI is crucial,” said Mike Myer, Quig’s founder and CEO. “Purchasing AI tools from specialized vendors and building partnerships succeed about 67% of the time, while internal builds succeed only one-third as often. My analogy is that if you were going to climb to the peak of a serious mountain and had never done it before, you’d go with someone who had experience. It would be foolhardy to try to do it on your own!
“And I’m happy to report that our success rate is far better than 67%,” Myer concluded.