Voice

Printing and Imaging

Konica Minolta continues to hammer home messaging that traditional imaging dealers must evolve businesses

March 6, 2019 Mark Cox Comments Off on Konica Minolta continues to hammer home messaging that traditional imaging dealers must evolve businesses
Something old was new again at the Konica Minolta 2019 Dealer Conference, as the company emphasized how and why dealers need to update their business to deal with digital transformation – which has been a recurring theme at the event in recent years

Artificial Intelligence

Zoho bringing Zia AI tool into Zoho One suite highlights major upgrades

July 31, 2018 Mark Cox Comments Off on Zoho bringing Zia AI tool into Zoho One suite highlights major upgrades
Other enhancements include a new unified dashboard and unified search feature for all 40 applications in Zoho One, as well as the 40th app – Backstage – an event management solution that is also sold separately.

Partnerships

Cloud contact centre software maker 3CLogic unveils native integration with ServiceNow

May 14, 2018 Mark Cox Comments Off on Cloud contact centre software maker 3CLogic unveils native integration with ServiceNow
3CLogic is partnered deeply with a very select number of vendors, one of which is ServiceNow. The new integration lets ServiceNow reps handle all the interaction with 3CLogic phone support through the ServiceNow interface.

Printing and Imaging

HP completes A3 product portfolio for Office of the Future, deepens partner services play

April 17, 2018 Mark Cox Comments Off on HP completes A3 product portfolio for Office of the Future, deepens partner services play
Part of the expanded services play is a new certification program to train HP print partners how to better sell security related solutions, and understand and recommend third party security integrations.

Mobility

New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners

February 28, 2018 Mark Cox Comments Off on New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners
Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.

Cisco's Rowan Trollope demonstrates Spark Assistant at Partner Summit
Unified Communications

Cisco adding AI assistant to Spark collaboration tools

November 3, 2017 Robert Dutt Comments Off on Cisco adding AI assistant to Spark collaboration tools
Cisco previews Spark Assistant, which aims to bring voice control to its collaboration tools, and ultimately create a AI-based meeting moderator.

Cloud

CafeX upgrades omnichannel customer service solution for Dynamics 365

July 12, 2017 Mark Cox Comments Off on CafeX upgrades omnichannel customer service solution for Dynamics 365
CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.

Mobility

Orion Labs turns to channel to take their voice platform to the enterprise

March 27, 2017 Mark Cox Comments Off on Orion Labs turns to channel to take their voice platform to the enterprise
Orion combines its Enterprise Voice Platform with its wearable Onyx smart walkie-talkie to give easy and efficient voice service, and have brought in an experienced channel hand to oversee the go-to-market strategy.

Managed Services

Tigerpaw CEO Foxall gazes into crystal ball

October 31, 2016 Mark Cox Comments Off on Tigerpaw CEO Foxall gazes into crystal ball
While Tigerpaw announced its new software release at its user conference, it also previewed what is coming beyond that, solicited feedback about future changes, and emphasized that their partners need to change to stay competitive in a changing industry.

Data Centre

Plantronics unveils new family of headsets for contact centre market

October 1, 2014 Mark Cox Comments Off on Plantronics unveils new family of headsets for contact centre market
Plantronics says their new family of lightweight headsets with noise cancelling technology are designed to change what headsets provide to an organization.