Voice

Konica Minolta continues to hammer home messaging that traditional imaging dealers must evolve businesses

March 6, 2019 Mark Cox Comments Off

Something old was new again at the Konica Minolta 2019 Dealer Conference, as the company emphasized how and why dealers need to update their business to deal with digital transformation – which has been a recurring theme at the event in recent years

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Zoho bringing Zia AI tool into Zoho One suite highlights major upgrades

July 31, 2018 Mark Cox Comments Off

Other enhancements include a new unified dashboard and unified search feature for all 40 applications in Zoho One, as well as the 40th app – Backstage – an event management solution that is also sold separately.

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Cloud contact centre software maker 3CLogic unveils native integration with ServiceNow

May 14, 2018 Mark Cox Comments Off

3CLogic is partnered deeply with a very select number of vendors, one of which is ServiceNow. The new integration lets ServiceNow reps handle all the interaction with 3CLogic phone support through the ServiceNow interface.

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HP completes A3 product portfolio for Office of the Future, deepens partner services play

April 17, 2018 Mark Cox Comments Off

Part of the expanded services play is a new certification program to train HP print partners how to better sell security related solutions, and understand and recommend third party security integrations.

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Mobility

New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners

February 28, 2018 Mark Cox Comments Off

Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.

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Cisco's Rowan Trollope demonstrates Spark Assistant at Partner Summit

Cisco adding AI assistant to Spark collaboration tools

November 3, 2017 Robert Dutt Comments Off

Cisco previews Spark Assistant, which aims to bring voice control to its collaboration tools, and ultimately create a AI-based meeting moderator.

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CafeX upgrades omnichannel customer service solution for Dynamics 365

July 12, 2017 Mark Cox Comments Off

CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.

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Orion Labs turns to channel to take their voice platform to the enterprise

March 27, 2017 Mark Cox Comments Off

Orion combines its Enterprise Voice Platform with its wearable Onyx smart walkie-talkie to give easy and efficient voice service, and have brought in an experienced channel hand to oversee the go-to-market strategy.

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Tigerpaw CEO Foxall gazes into crystal ball

October 31, 2016 Mark Cox Comments Off

While Tigerpaw announced its new software release at its user conference, it also previewed what is coming beyond that, solicited feedback about future changes, and emphasized that their partners need to change to stay competitive in a changing industry.

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Plantronics unveils new family of headsets for contact centre market

October 1, 2014 Mark Cox Comments Off

Plantronics says their new family of lightweight headsets with noise cancelling technology are designed to change what headsets provide to an organization.

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Joseph Pelonero, senior manager of sales for Ingram Micro’s advanced computing division

Ingram Micro bolsters Expert Service lineup

September 10, 2014 Robert Dutt Comments Off

Ingram Micro adds VNX installation and voice and video network readiness assessments to its growing collection of services for solution providers.

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Bill Corbin, executive vice president of global vendor relationship at Westcon Group

Westcon adds to security, UC portfolios with HP, Microsoft deals

September 18, 2012 Robert Dutt Comments Off

Westcon Group announced the expansion of two vendor relationships that will see it increase its presence in the security and unified communications fields. The distributor announced an expansion of its pact with HP to include […]