Tag Archive for contact centre

Avaya’s CEO emphasizes company has fundamentally transformed around embracing change and customer centrality

Jim Chirico kicked off Avaya’s Engage event in Austin by updating the company’s progress, and stressing that the company has reoriented its approach to the market and their customers.

Vancouver-based engagement platform provider Comm100 continues to build out channel

Comm100, which has been in business since 2009, just formalized its first partner program in September, and has onboarded four new partners, with many more in the pipeline. They are looking to build the channel business to 20 per cent within the next 1-2 years.

Jabra extends new Engage franchise to corded phones with Engage 50

Jabra’s first corded model in their next-gen Engage franchise is aimed at the more price-sensitive part of the market, but still contains some interesting technology innovations.

Sennheiser fills gap in unified collaboration headsets with high-end SDW 5000 Series

Sennheiser is looking to their first unified communication and collaboration headset to further stimulate their Canadian business, which has already been showing strong momentum.

Jabra launches new Engage wireless headset franchise for dense contact centre environments

The Engage franchise, available in models which connect to two and five devices respectively, and in mono, stereo and lightweight convertible models, is designed for dense contact centre environments, and allows for connection of three times as many wireless headsets with no loss of quality.

Avaya adds Identity-as-a-Service capability through partnership with Post Quantum

The new technology will roll out later this year in a new service, Avaya Mobile Experience, although Canadians will have to wait a little longer, since it will initially be limited to the U.S.

New Calabrio VP of Strategic Partnerships reworking channel strategy to expand ecosystem presence

While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets.

Avaya announces new integrated voice and communications platform with Spoken acquisition

Avaya was already partnered with Spoken, but the acquisition will allow broaden application of their technology throughout Avaya’s portfolio, to enable customers to transform their business models.

IR makes updated UC assessment and testing solution available in the cloud

Last year, IR introduced a network assessment and testing tool. It is being well received by Microsoft partners, and the new version is switching from software to a cloud-based tool.

Aryaka enters first UCaaS partnership with 8×8 deal that creates a ‘meet in the channel’ solution

The best-of-breed partnership is aimed at enterprises with a global presence, as well as regional customers with significant challenges.

Avaya looks to reduce debt burden and re-emerge stronger with Chapter 11 filing

Avaya says that the sale of its Contact Center business is not being considered as a way to restructure its balance sheet, but that it is in discussions to possibly sell off other assets.

Enterprise VoIP vendor 8×8 looks to take channel to next stage with new partner program

8×8 only began to actively a develop a channel in recent years, but now the channel has grown to the point where the company has had to introduce a new program with more resources to support it.

Cloud contact centre vendor Five9 signs first disti deal with Westcon to add new partners

Cloud-focused contact centre software vendor Five9 continues its channel expansion by signing its first distribution deal, a global one with Westcon-Comstor. Westcon will help Five9 build out its solution provider channel