contact centre

Unified Communications

Avaya’s CEO emphasizes company has fundamentally transformed around embracing change and customer centrality

January 21, 2019 Mark Cox Comments Off on Avaya’s CEO emphasizes company has fundamentally transformed around embracing change and customer centrality
Jim Chirico kicked off Avaya’s Engage event in Austin by updating the company’s progress, and stressing that the company has reoriented its approach to the market and their customers.

Channel Programs

Vancouver-based engagement platform provider Comm100 continues to build out channel

December 21, 2018 Mark Cox Comments Off on Vancouver-based engagement platform provider Comm100 continues to build out channel
Comm100, which has been in business since 2009, just formalized its first partner program in September, and has onboarded four new partners, with many more in the pipeline. They are looking to build the channel business to 20 per cent within the next 1-2 years.

Unified Communications

Jabra extends new Engage franchise to corded phones with Engage 50

November 5, 2018 Mark Cox Comments Off on Jabra extends new Engage franchise to corded phones with Engage 50
Jabra’s first corded model in their next-gen Engage franchise is aimed at the more price-sensitive part of the market, but still contains some interesting technology innovations.

Unified Communications

Sennheiser fills gap in unified collaboration headsets with high-end SDW 5000 Series

June 1, 2018 Mark Cox Comments Off on Sennheiser fills gap in unified collaboration headsets with high-end SDW 5000 Series
Sennheiser is looking to their first unified communication and collaboration headset to further stimulate their Canadian business, which has already been showing strong momentum.

Hardware

Jabra launches new Engage wireless headset franchise for dense contact centre environments

April 30, 2018 Mark Cox Comments Off on Jabra launches new Engage wireless headset franchise for dense contact centre environments
The Engage franchise, available in models which connect to two and five devices respectively, and in mono, stereo and lightweight convertible models, is designed for dense contact centre environments, and allows for connection of three times as many wireless headsets with no loss of quality.

Partnerships

Avaya adds Identity-as-a-Service capability through partnership with Post Quantum

March 14, 2018 Mark Cox Comments Off on Avaya adds Identity-as-a-Service capability through partnership with Post Quantum
The new technology will roll out later this year in a new service, Avaya Mobile Experience, although Canadians will have to wait a little longer, since it will initially be limited to the U.S.

Cloud

New Calabrio VP of Strategic Partnerships reworking channel strategy to expand ecosystem presence

February 5, 2018 Mark Cox Comments Off on New Calabrio VP of Strategic Partnerships reworking channel strategy to expand ecosystem presence
While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets.

Unified Communications

Avaya announces new integrated voice and communications platform with Spoken acquisition

January 29, 2018 Mark Cox Comments Off on Avaya announces new integrated voice and communications platform with Spoken acquisition
Avaya was already partnered with Spoken, but the acquisition will allow broaden application of their technology throughout Avaya’s portfolio, to enable customers to transform their business models.

Cloud

IR makes updated UC assessment and testing solution available in the cloud

September 25, 2017 Mark Cox Comments Off on IR makes updated UC assessment and testing solution available in the cloud
Last year, IR introduced a network assessment and testing tool. It is being well received by Microsoft partners, and the new version is switching from software to a cloud-based tool.

Networking

Aryaka enters first UCaaS partnership with 8×8 deal that creates a ‘meet in the channel’ solution

September 20, 2017 Mark Cox Comments Off on Aryaka enters first UCaaS partnership with 8×8 deal that creates a ‘meet in the channel’ solution
The best-of-breed partnership is aimed at enterprises with a global presence, as well as regional customers with significant challenges.