Tag Archive for Customer Service

Microsoft challenges Salesforce with emphasis on greater out-of-box ease of use with new Dynamics 365 applications

Microsoft previewed two major components of the October 2018 release for Dynamics 365, with three new AI applications and two mixed reality business applications, with a strong emphasis on their being easier to deploy and use than their competition.

D&H cops ASCII Group’s top broadline distributor award – again

While D&H’s win will shock few — they win the ASCII award every year — the ranking of price on criteria in choosing a distributor may be more surprising.

Dell Technologies forecasts big jump in impact of emerging technologies

From big picture developments like the emergence of fully orchestrated capabilities to manage workloads across public clouds, to more focused things like the growth of Augmented Reality headsets in business, Dell Technologies takes a stab at projecting the near-term adoption of futuristic technologies.

Independent SonicWall ramps up service improvements, partner skillsets

SonicWall CEO Bill Conner discusses the company’s improved metrics since independence from Dell, including some significant ones on the channel front.

Yappn rolls out global strategy for real-time language translation solutions

While Yappn has a hybrid go-to market strategy, they are looking to the channel to lead the way, and are particularly interested in attracting top eCommerce-focused partners.

Partners positive on Tigerpaw offer to replace licensing with full-featured subscription

Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.

Tigerpaw CEO Foxall challenges MSP partners to step up their game

Too many of Tigerpaw’s partners are not using Tigerpaw’s available tools, to improve customer service. As a result, Tigerpaw has intensified both its own education efforts and its encouragement of partners to switch to their Tigerpaw One complete suite of business automation tools.

SonicWALL looks to enable partners with enhanced customer services capability

SonicWALL has expanded its Customer Success organization and is approaching the beta stage with a new and enhanced support program for partners, which should be generally available by the end of the year.

Epicor CEO pledges major company changes to serve customers

Joe Cowan told Epicor’s Customer Conference in Las Vegas that the company is committed to major changes to its systems and products, to take customers into the cloud and become easier to do business with.

New analytics, productivity app integrations to highlight Microsoft Dynamics release

While the new Dynamics CRM 2016 isn’t scheduled for release until Q4, there are some major changes here which will interest partners, some of which should lead to new opportunities.

Ingram to partners: Look beyond cost plus for cloud success

Ingram Micro global cloud chief Renée Bergeron

Ingram Micro cloud chief Renée Bergeron tells partners at the company’s Cloud Summit to embrace value-based pricing to get the most out of cloud services.