Customer Service

Networking

‘New Extreme’ Networks emphasizes resurgent Canada momentum at Toronto event

March 25, 2019 Mark Cox Comments Off on ‘New Extreme’ Networks emphasizes resurgent Canada momentum at Toronto event
Extreme Networks just laid out their strategy moving forward for an audience of customers and partners at the Toronto stop on their Extreme NOW tour.

Cloud

Microsoft challenges Salesforce with emphasis on greater out-of-box ease of use with new Dynamics 365 applications

September 18, 2018 Mark Cox Comments Off on Microsoft challenges Salesforce with emphasis on greater out-of-box ease of use with new Dynamics 365 applications
Microsoft previewed two major components of the October 2018 release for Dynamics 365, with three new AI applications and two mixed reality business applications, with a strong emphasis on their being easier to deploy and use than their competition.

Channel Communities

D&H cops ASCII Group’s top broadline distributor award – again

April 30, 2018 Mark Cox Comments Off on D&H cops ASCII Group’s top broadline distributor award – again
While D&H’s win will shock few — they win the ASCII award every year — the ranking of price on criteria in choosing a distributor may be more surprising.

Cloud

Dell Technologies forecasts big jump in impact of emerging technologies

January 26, 2018 Mark Cox Comments Off on Dell Technologies forecasts big jump in impact of emerging technologies
From big picture developments like the emergence of fully orchestrated capabilities to manage workloads across public clouds, to more focused things like the growth of Augmented Reality headsets in business, Dell Technologies takes a stab at projecting the near-term adoption of futuristic technologies.

Managed Services

New NinjaRMM CRO Francois Daumard sets course on aggressive growth strategy

August 16, 2017 Mark Cox Comments Off on New NinjaRMM CRO Francois Daumard sets course on aggressive growth strategy
Daumard talks with ChannelBuzz about why he thinks NinjaRMM is well positioned to do well in a crowded marketplace – and just how he intends to do that.

Channel Programs

Independent SonicWall ramps up service improvements, partner skillsets

June 29, 2017 Mark Cox Comments Off on Independent SonicWall ramps up service improvements, partner skillsets
SonicWall CEO Bill Conner discusses the company’s improved metrics since independence from Dell, including some significant ones on the channel front.

Software

Yappn rolls out global strategy for real-time language translation solutions

November 21, 2016 Mark Cox Comments Off on Yappn rolls out global strategy for real-time language translation solutions
While Yappn has a hybrid go-to market strategy, they are looking to the channel to lead the way, and are particularly interested in attracting top eCommerce-focused partners.

Managed Services

Partners positive on Tigerpaw offer to replace licensing with full-featured subscription

October 28, 2016 Mark Cox Comments Off on Partners positive on Tigerpaw offer to replace licensing with full-featured subscription
Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.

Managed Services

Tigerpaw CEO Foxall challenges MSP partners to step up their game

October 26, 2016 Mark Cox Comments Off on Tigerpaw CEO Foxall challenges MSP partners to step up their game
Too many of Tigerpaw’s partners are not using Tigerpaw’s available tools, to improve customer service. As a result, Tigerpaw has intensified both its own education efforts and its encouragement of partners to switch to their Tigerpaw One complete suite of business automation tools.

Channel Programs

SonicWALL looks to enable partners with enhanced customer services capability

August 30, 2016 Mark Cox Comments Off on SonicWALL looks to enable partners with enhanced customer services capability
SonicWALL has expanded its Customer Success organization and is approaching the beta stage with a new and enhanced support program for partners, which should be generally available by the end of the year.