Networking
‘New Extreme’ Networks emphasizes resurgent Canada momentum at Toronto event
Extreme Networks just laid out their strategy moving forward for an audience of customers and partners at the Toronto stop on their Extreme NOW tour.
Customer Service
Cloud
Microsoft challenges Salesforce with emphasis on greater out-of-box ease of use with new Dynamics 365 applications
Microsoft previewed two major components of the October 2018 release for Dynamics 365, with three new AI applications and two mixed reality business applications, with a strong emphasis on their being easier to deploy and use than their competition.
Channel Communities
D&H cops ASCII Group’s top broadline distributor award – again
While D&H’s win will shock few — they win the ASCII award every year — the ranking of price on criteria in choosing a distributor may be more surprising.
Cloud
Dell Technologies forecasts big jump in impact of emerging technologies
From big picture developments like the emergence of fully orchestrated capabilities to manage workloads across public clouds, to more focused things like the growth of Augmented Reality headsets in business, Dell Technologies takes a stab at projecting the near-term adoption of futuristic technologies.
Managed Services
New NinjaRMM CRO Francois Daumard sets course on aggressive growth strategy
Daumard talks with ChannelBuzz about why he thinks NinjaRMM is well positioned to do well in a crowded marketplace – and just how he intends to do that.
Channel Programs
Independent SonicWall ramps up service improvements, partner skillsets
SonicWall CEO Bill Conner discusses the company’s improved metrics since independence from Dell, including some significant ones on the channel front.
Software
Yappn rolls out global strategy for real-time language translation solutions
While Yappn has a hybrid go-to market strategy, they are looking to the channel to lead the way, and are particularly interested in attracting top eCommerce-focused partners.
Managed Services
Partners positive on Tigerpaw offer to replace licensing with full-featured subscription
Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.
Managed Services
Tigerpaw CEO Foxall challenges MSP partners to step up their game
Too many of Tigerpaw’s partners are not using Tigerpaw’s available tools, to improve customer service. As a result, Tigerpaw has intensified both its own education efforts and its encouragement of partners to switch to their Tigerpaw One complete suite of business automation tools.
Channel Programs
SonicWALL looks to enable partners with enhanced customer services capability
SonicWALL has expanded its Customer Success organization and is approaching the beta stage with a new and enhanced support program for partners, which should be generally available by the end of the year.
Cloud
Epicor CEO pledges major company changes to serve customers
Joe Cowan told Epicor’s Customer Conference in Las Vegas that the company is committed to major changes to its systems and products, to take customers into the cloud and become easier to do business with.
Software
New analytics, productivity app integrations to highlight Microsoft Dynamics release
While the new Dynamics CRM 2016 isn’t scheduled for release until Q4, there are some major changes here which will interest partners, some of which should lead to new opportunities.
Cloud
Ingram to partners: Look beyond cost plus for cloud success
Ingram Micro cloud chief Renée Bergeron tells partners at the company’s Cloud Summit to embrace value-based pricing to get the most out of cloud services.
Distribution
Vertical Focus Boosts Partner Fortunes
Focusing on a fertile vertical space gives partners an edge in revenues and growth, according to the Ingram Micro SMB 500 research
Featured Post
Q&A with David Saele of Think Communications
Cisco Canada’s Garth Scully explores the business of Victoria, BC-based Think Communications with David Saele, Think’s president and founder.
Featured Post
Social networks: The human factor
Two marketing gurus on the role of social media in a more human approach to marketing