mobile

Channel Programs

Square announces first formal program for channel partners

September 20, 2018 Mark Cox Comments Off on Square announces first formal program for channel partners
Square has built a big business around providing support to microsellers who were too small to interest credit card companies, or who found their services too expensive. While this market is still their core, they have moved upmarket as well, with larger sellers, assisted by strategic partnerships with companies like SAP. The new channel program is designed to support partners in this upmarket transition.

Artificial Intelligence

Zoho bringing Zia AI tool into Zoho One suite highlights major upgrades

July 31, 2018 Mark Cox Comments Off on Zoho bringing Zia AI tool into Zoho One suite highlights major upgrades
Other enhancements include a new unified dashboard and unified search feature for all 40 applications in Zoho One, as well as the 40th app – Backstage – an event management solution that is also sold separately.

Mobility

Aruba announces first SD-WAN branch solution

June 19, 2018 Mark Cox Comments Off on Aruba announces first SD-WAN branch solution
Aruba extends their software-defined architecture to the branch, with the new Cloud Managed 7000 Series Branch Gateways, as well as new Aruba Central abilities to manage them.

Internet of Things

Aruba enhances new Mobile First Architecture, and announces non-traditional partners around it

March 27, 2018 Mark Cox Comments Off on Aruba enhances new Mobile First Architecture, and announces non-traditional partners around it
While the new partners in the ArubaEdge Technology Partner Program are decidedly non-traditional, Aruba also says they will open up new opportunities to traditional partners, in the same way the entry of voice-based telco partners in the early days of convergence created massive opportunities for the IT channel.

Mobility

New Pulse Secure release of virtual Application Delivery Controller adds analytics, improves application visibility

March 21, 2018 Mark Cox Comments Off on New Pulse Secure release of virtual Application Delivery Controller adds analytics, improves application visibility
The new analytics capability is the first stage of a Pulse Secure project which by next year, is intended to provide systematic linkages to orchestration and automation.

Mobility

New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners

February 28, 2018 Mark Cox Comments Off on New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners
Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.

Channel Programs

ServiceChannel seeks partners to add asset management, IOT to services automation platform

August 30, 2017 Mark Cox Comments Off on ServiceChannel seeks partners to add asset management, IOT to services automation platform
ServiceChannel has sold their SaaS service automation platform for facilities managers and contractors direct for years, but technology-related demands have led them to create a partner program to provide the skillsets to integrate with their platform.

Cloud

CafeX upgrades omnichannel customer service solution for Dynamics 365

July 12, 2017 Mark Cox Comments Off on CafeX upgrades omnichannel customer service solution for Dynamics 365
CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.