
Unsurprisingly, more advanced security remains a topic of concern for many MSPs, as does automation, and much older issues like sales and marketing.
Ivanti looks to reverse past errors by introducing a Chief Customer Officer and a focus on making customers happy rather than end-of-lifing their products. That will see renewals centralized in a new business unit. That change to channel policy is accompanied by another in which the company will focus on far fewer partners.