Tendfor, a Swedish contact centre and console provider which was acquired a year ago by AnywhereNow, a Dutch Customer Experience [CX] SaaS solutions provider, is already getting significant traction in the US and Canadian markets, with Fortune 500 US companies using Tendfor’s Microsoft Teams-native voice platform for enterprises. The companies cite a growing demand for solutions that support hybrid work, data sovereignty, and instant collaboration, and call out the strengthening of their North American channel, with new reseller and distribution partnerships both being signed to further its penetration into the US and Canadian markets.
“At AnywhereNow, we envision a future where every customer feels heard, understood, and valued,” said Willi Blench, CEO, AnywhereNow. “AnywhereNow is the trusted partner in delivering exceptional customer experiences: enhanced customer engagement, efficient workforce collaboration, AI driven insights, and full omni-channel service experience: leveraging the power of Teams and the Microsoft ecosystem.”
Blench said that momentum is strongly on their side.
“We’re building for scale with the right talent, the right partners, and the right tech,” Blench, stated. “The demand is here, and we’re moving fast.”
AnywhereNow is investing in local resources to meet this surge, scaling its U.S. and Canadian teams across sales, support, and customer success to ensure fast deployment and frictionless onboarding.
“We are committed to continue our leadership in Customer Experience, delivering exceptional value through improved engagement, efficient workforce collaboration, and comprehensive omni-channel service,” Blench said. “We lead with AI, with our CX Assistants Agentic AI platform for Deepdesk, our world-leading Microsoft Teams platforms from Dialogue Cloud and Tendfor, our extensive integrations with Salesforce, Dynamics, SAP, and ServiceNow, and our deep support for Microsoft Copilot. And IQMessenger offers the world’s leading Critical Messaging platform for Health and IoT.”
Tendfor is more than Teams-compatible, it’s built on Microsoft APIs from the ground up. This foundation gives enterprise contact centers the agility, security, and scalability they need to compete. With Azure Communications Services and Microsoft Copilot embedded, the platform delivers intelligent voice and chat experiences at scale. And the roadmap is ambitious. Multichannel capabilities, which currently include voice and advanced chat, are being quickly expanded, alongside deep integrations into Microsoft 365, Copilot, and other Microsoft AI capabilities already at the heart of the offering. Customers can expect real-time insights, seamless workflows, and secure performance without the drag of legacy systems.
Tendfor is also ISO 27001 compliant, MACC-ready, and available through Azure Marketplace, helping organizations accelerate adoption whilst staying compliant.
“In just one day, we built two next-gen Copilot Agents within Deepdesk: a smart assistant to handle complex credit card queries; and a tool that generates tailored sales pitches to support help desk agents,” Blench indicated. “This exciting challenge marked the next step in strengthening our collaboration with Microsoft. With Copilot Studio, we make customer interactions smarter, faster, and seamlessly integrated into the CX stack.”
They are also expanding on Tendfor’s multichannel capabilities, which currently include voice and advanced chat, alongside deep integrations into Microsoft 365, Copilot, and other Microsoft AI capabilities already at the heart of the offering. Microsoft Teams Phone Extensibility for Dialogue Cloud, which was introduced earlier this year, enables the AnywhereNow Contact Centre platform to use Azure Communications Services with Teams telephony. This new integration between the two solutions will empower customers with advanced call automation, cognitive services and AI-driven insights.
“Our goal is simple, to make customer engagement easy and extraordinary. As cloud-native CX becomes the standard, Tendfor, as part of AnywhereNow are leading from the front with innovation that modern enterprises crave,” Blench said.
Next-level CX is here. From intelligent routing to real-time analytics, Tendfor is setting a new standard for customer engagement. With Copilot-powered workflows, seamless CRM integrations, and AI-driven automation, customer service will be truly effortless.
“We’re not just adding features, we’re enabling experiences,” Blench continued.
“Enterprise companies want fast, secure customer engagement inside Microsoft Teams,” said Michael Sharelis, Head of Sales, North America, AnywhereNow. “Tendfor’s traction in the US is because it works where people already work.”
AnywhereNow/Tendfor works with their strategic Partners to strengthen their mutual position in the marketplace and revolutionize the way people can interact with businesses. These partners include Microsoft, Salesforce, ServiceNow and 1UC. They work with their Solution Partners around the globe, to bring implementation and knowledge specialists the way organizations work with their customers.