ServiceNow

Cloud

Adobe doubles down on account-based experiences with extended Microsoft partnership

March 27, 2019 Mark Cox Comments Off on Adobe doubles down on account-based experiences with extended Microsoft partnership
Adobe also announced a brand new partnership with ServiceNow which the companies say will lead to significant advances in the integration of customer experience data.

Managed Services

ServiceNow looks to continue channel momentum in Canada as company business surges

February 1, 2019 Mark Cox Comments Off on ServiceNow looks to continue channel momentum in Canada as company business surges
ServiceNow’s Canadian general manager Marc LeCuyer talked with ChannelBuzz about the company’s momentum in Canada, broadening its offerings to digitize workflows and enhance customer experience, with the growth in their channel business playing a critical role.

Backup

Veritas highlights redesigned user interface in NetBackup 8.1.2

August 21, 2018 Mark Cox Comments Off on Veritas highlights redesigned user interface in NetBackup 8.1.2
Veritas fundamentally designed their user interface in accordance with principles of simplicity, intuitiveness and integration, with the latter creating an API First approach which will make it much easier for customers and partners to integrate NetBackup with other solutions.

Artificial Intelligence

CrushBank seeing good results in early post-launch days of IT Help-Desk application built on IBM Watson

August 2, 2018 Mark Cox Comments Off on CrushBank seeing good results in early post-launch days of IT Help-Desk application built on IBM Watson
CrushBank, which came to ChannelCon a year ago to evangelize their product before it came to market, is finding the job easier this year, with customer references in tow and AI hotter than ever. Interestingly, Canadian MSPs have been particularly receptive.

Partnerships

Cloud contact centre software maker 3CLogic unveils native integration with ServiceNow

May 14, 2018 Mark Cox Comments Off on Cloud contact centre software maker 3CLogic unveils native integration with ServiceNow
3CLogic is partnered deeply with a very select number of vendors, one of which is ServiceNow. The new integration lets ServiceNow reps handle all the interaction with 3CLogic phone support through the ServiceNow interface.