Tag Archive for Help Desk

ServiceNow looks to continue channel momentum in Canada as company business surges

ServiceNow’s Canadian general manager Marc LeCuyer talked with ChannelBuzz about the company’s momentum in Canada, broadening its offerings to digitize workflows and enhance customer experience, with the growth in their channel business playing a critical role.

Toronto’s GMS Live Expert partners with UK-based Inbay to provide MSPs with more specialized resources

GMS Live Expert and Inbay each provide outsourced services to MSPs on different sides of the Atlantic, and have partnered to provide a ‘hands across the sea’ set of enhanced services available to partners of both companies.

CrushBank seeing good results in early post-launch days of IT Help-Desk application built on IBM Watson

CrushBank, which came to ChannelCon a year ago to evangelize their product before it came to market, is finding the job easier this year, with customer references in tow and AI hotter than ever. Interestingly, Canadian MSPs have been particularly receptive.

Salesforce unveils Service Cloud Essentials for small business, enhances Sales Cloud Essentials

Salesforce adds a second Essentials cloud, and improves the original introduced last fall, although at this point in time, Essentials is still a marginal channel play, since the focus has been on improving the offering rather than broadening the go-to-market.

ITaaS software maker Nerdio enhances Nerdio for Azure with Cost Estimator

The Cost Estimator, which addresses the problem that Azure itself makes it difficult for MSPs to easily estimate costs because it is consumption-based, joins white-labelling as recent enhancements to the Nerdio offering.

Study shows startlingly slim penetration rates in security and backup managed services

A new study that looks at managed services business by the channel generally – not just self identified MSPs – finds quite low rates of adoption. A significant number to plan to move into security however.

CrushBank prepares for launch of first IT Help-Desk application built on IBM Watson

CrushBank has early customers moving into production now, and has been taking orders. They are working the IT trade show circuit, to introduce their product to MSPs.

Agiloft channel investment produces its first Platinum partners

Agiloft still has no partners in Canada, but they are hoping that their just-announced capacity to offer Canada-based hosting of their business process automation offerings will change that.

GMS Live Expert partners with Kaseya to provide exclusive help desk services

GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.

Plantronics upgrades analytics in Plantronics Manager Pro 3.9 monitoring service

While Plantronics Manager Pro originally had only an Asset Analysis analytics capability, the new version adds Usage Analysis, Conversation Analysis and Acoustic Analysis.

Business process software vendor Agiloft expands partner program

Agiloft sold direct until a couple of years ago, but has been expanding its channel, and is looking to its new partner program to attract some quality partners, including ones in Canada, where they presently have none.

GMS Live Expert seeks to expand MSP channel for outsourced help desk

GMS Live Expert offers MSPs boutique services around their help desk support offering. The Toronto-based company has ramped up its recruitment efforts, which included exhibiting at last week’s CompTIA ChannelCon.

HEAT sees major tech, business benefits in acquiring Absolute Manage, Service businesses

The strategic acquisition of assets Absolute wanted to divest to focus on its core business continues HEAT’s transition from FrontRange’s old SMB business to an integrated endpoint management platform that increasingly appeals to enterprises

Security heart of theme HP wants partners to sell around Windows 10

In addition to a host of new Windows 10 products, HP is launching an aggressive campaign to help partners sell them, especially into 10-100 person organizations.

OnX adds two IT Service Management offerings to its Managed Services division

OnX Managed Services is a fast-growing part of the solution provider’s business, which now accounts for almost 40 per cent of its earnings.