Tag Archive for CRM

Microsoft challenges Salesforce with emphasis on greater out-of-box ease of use with new Dynamics 365 applications

Microsoft previewed two major components of the October 2018 release for Dynamics 365, with three new AI applications and two mixed reality business applications, with a strong emphasis on their being easier to deploy and use than their competition.

Zoho bringing Zia AI tool into Zoho One suite highlights major upgrades

Other enhancements include a new unified dashboard and unified search feature for all 40 applications in Zoho One, as well as the 40th app – Backstage – an event management solution that is also sold separately.

Clari expands visibility into early stage sales accounts with new module for machine learning sales platform

Clari Team Activity provides visibility into additional prospects who are not yet considered as pipeline sales opportunities, enabling sales managers to deal with potential problems in real time. and funneling additional data back into a company’s CRM system.

New Catalyst hyper-customization platform in Zoho CRM release likely to interest partners

Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.

New Calabrio VP of Strategic Partnerships reworking channel strategy to expand ecosystem presence

While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets.

Vena adds Revenue Performance Management to portfolio

Vena expands beyond its corporate performance management software base with a new offering that addresses a key customer pain point, and which the company believes will significantly increase their bottom line.

myTrailhead platform delights Salesforce partners at Dreamforce

While Trailhead was created in 2014 specifically to teach Salesforce skills in a gamified manner, myTrailhead, scheduled to be available in 2018, is envisioned as becoming a tool to impart all corporate learning.

Salesforce, Google extend partnership with multi-faceted collaboration

Salesforce and Google have announced a major extension to their existing partnership, which will see much deeper integrations. It will not, however, place Google in a preferred position above AWS as a public cloud provider. “This is the best of both worlds for our mutual customers,” said Ryan Aytay, EVP Business Development and Strategic Accounts…

SugarCRM moves up release cadence, introduces shareable dashboards in Fall ’17 release

The new release of the SugarCRM flagship product also modernizes the Email module and lets users drill down into the dashboards for more insights.

Masergy sees new Cloud Contact Center solution as entrée to enterprise

The new offering complements Masergy’s established Unified Communication as a Service solution, and may also prompt some customers using that solution to switch to this one.

Salesforce-focused solution provider Nubik turning new opportunities into rapid expansion

In the last year, Montreal-based Nubik has both been deepening its relationship with Salesforce, and aggressively expanding into new markets.

Salesforce stresses that rebranding of ISV program articulates partnering philosophy

Salesforce is now calling its ISV partners App Innovation partners, and explained in some detail why new conceptions of customer value make the distinction important.

Ontario Chicken Farmers pluck SAP to resolve growing complexity of their market needs

The OCF found that in addition to resolving massively increased complexity in market allocation issues stemming from the growing segmentation of the market, implementing the SAP solution gave them the benefits of CRM for the first time, and enabled them to realize major benefits from going digital.

Toronto solution provider TechBlocks chosen for Microsoft IoT Red Carpet program

TechBlocks’ experience with the Azure platform and their having established a presence in IoT solutions leads Microsoft to pick them as a go-to IoT partner in Canada.

SAP Anywhere hits pilot stage in US, with Canada to follow next year

The front-office suite, which was announced in the spring, has just reached general availability in China and was originally going to be limited to China for some time. However increased demand and competitive pressure have led SAP to change its plans.

SAP looks to redefine CRM with three new hybris offerings

SAP pledges a rethinking of customer engagement with new three SAP hybris offerings, but at this point they are still a futures offering, being announced later this year and early next.