Microsoft previewed two major components of the October 2018 release for Dynamics 365, with three new AI applications and two mixed reality business applications, with a strong emphasis on their being easier to deploy and use than their competition.
Other enhancements include a new unified dashboard and unified search feature for all 40 applications in Zoho One, as well as the 40th app – Backstage – an event management solution that is also sold separately.
Clari Team Activity provides visibility into additional prospects who are not yet considered as pipeline sales opportunities, enabling sales managers to deal with potential problems in real time. and funneling additional data back into a company’s CRM system.
Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.
While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets.
Vena expands beyond its corporate performance management software base with a new offering that addresses a key customer pain point, and which the company believes will significantly increase their bottom line.
While Trailhead was created in 2014 specifically to teach Salesforce skills in a gamified manner, myTrailhead, scheduled to be available in 2018, is envisioned as becoming a tool to impart all corporate learning.
Salesforce and Google have announced a major extension to their existing partnership, which will see much deeper integrations. It will not, however, place Google in a preferred position above AWS as a public cloud provider. “This is the best of both worlds for our mutual customers,” said Ryan Aytay, EVP Business Development and Strategic Accounts…
The new release of the SugarCRM flagship product also modernizes the Email module and lets users drill down into the dashboards for more insights.
Fred Studer joins FinancialForce, which has close ties with Salesforce, but is a separate company. Studer thinks the company is now poised for its explosive growth stage.
The new offering complements Masergy’s established Unified Communication as a Service solution, and may also prompt some customers using that solution to switch to this one.
In the last year, Montreal-based Nubik has both been deepening its relationship with Salesforce, and aggressively expanding into new markets.
Salesforce is now calling its ISV partners App Innovation partners, and explained in some detail why new conceptions of customer value make the distinction important.
The new enhancements come from the internal work of Salesforce Einstein, on the AI side, and the recent acquisition of collaboration vendor Quip.
The OCF found that in addition to resolving massively increased complexity in market allocation issues stemming from the growing segmentation of the market, implementing the SAP solution gave them the benefits of CRM for the first time, and enabled them to realize major benefits from going digital.
TechBlocks’ experience with the Azure platform and their having established a presence in IoT solutions leads Microsoft to pick them as a go-to IoT partner in Canada.
SAP’s new HANA-powered CRM solution for SMBs, which will hit general availability in both the U.S. and Canada in 2016, is drawing lots of interest. ChannelBuzz takes a look at why.
The front-office suite, which was announced in the spring, has just reached general availability in China and was originally going to be limited to China for some time. However increased demand and competitive pressure have led SAP to change its plans.
SAP pledges a rethinking of customer engagement with new three SAP hybris offerings, but at this point they are still a futures offering, being announced later this year and early next.
Brand new features include Outlook Calendar integration and Quickbooks Online integration, with integration of more accounting software on the roadmap.
