Intermedia Cloud Communications, which makes AI-powered communications and collaboration solutions, has combined Microsoft 365 with its Intelligent Archiving solution. This new enhancement of ICC lets organizations consolidate communications data across channels and providers.
“Business communications span multiple channels—email, voice, chat, and video,” said Irina Shamkova, Chief Product Officer at Intermedia.
It allows them to retain and manage email alongside their voice, chat, SMS, and video communications, including data from Intermedia Unite (Intermedia’s unified communications platform), Contact Centre, and Microsoft Teams – all through a single, integrated application. This helps Intermedia to simplify compliance, reduce risk, and fuel AI and analytics initiatives with clean, structured data.
“With the addition of Archiving for Microsoft 365 email, we’re further strengthening our ability to help businesses retain and protect their communications data across all major channels,” Shamkova added. “Beyond archiving, this centralized, secure data foundation positions our customers to unlock the potential of AI — enabling more intelligent search, process automation, and productivity-driving insights,” she said.
As a Microsoft Certified Solutions Partner for more than 15 years, Intermedia continues to provide deep, secure integrations across the Microsoft ecosystem – helping businesses get more from tools that they already use. This enhancement is available through Intermedia’s global partner network. This means that whether selling under the Intermedia brand or going to market under their own brand, partners can now offer a fully integrated Microsoft 365 archiving solution without relying on third-party vendors.
Archiving for Microsoft Email supports compliance, productivity, and governance needs. It also provides compliance with policy-based retention, tamper-proof storage, and role-based access controls. It also protects sensitive business communications all in one place across voice, video, chat, and email. Finally, it enables AI-powered insights and faster decision-making by feeding structured, unified data into AI and analytics tools for insight generation.
Structured, searchable communication records can be analyzed for business trends, compliance signals, operational insight and other AI components. Customers can also engage in easy, fast, contextual search, locating and previewing archived content with filtering by channel, participant, and metadata. Finally, enterprise-grade security through encryption, single sign-on (SSO), and role-based controls help safeguard sensitive data.
This latest release is currently available in Beta.