The new capability lets MSP techs use phones and tablets for all but the most heavy duty tasks, through a built-in feature in both the iOS and Android mobile apps.
Today, mobile-first RMM [Remote Monitoring and Management] provider Pulseway is announcing the launch of a new mobile remote control capability that is built directly into the IoS and Android mobile apps, and which can be accessed through a built-in Remote Control feature in both of them.
“We are excited to announce this new mobile control feature – us and a lot of customers who have asked for this to be added,” said Marius Mihalec, Pulseway’s founder and CEO.
Pulseway has always distinguished itself in the market by being a mobile-first RMM. So naturally they had remote control capabilities before. The catch though is that they required a laptop. The new mobile remote control feature allows techs to access the system using a phone or a tablet.
“Our customers love our mobile approach, but you had needed to use a laptop to access it,” Mihalec said. “We had a lot of requests to extend this to the smaller devices. So we listened and decided to implement in-house built remote control.”
Mihalec is proud of the fact that this capability was designed completely by Pulseway.
“We designed it to complement Pulseway’s traditional ease of use of deployment,” he said. “It doesn’t require you to open any ports, and traffic is fully encrypted end to end.” Because the user doesn’t need to open inbound ports to get internet access, they can access it straight from the mobile apps.”
This eliminates the previous need to use third-party solutions like TeamViewer or LogMeIn to get the same capabilities, Mihalec stated.
“When customers have had this need to for remote controlling from their phone, they have tended to use different solutions,” he noted. “This adds the power of our RMM solution to their mobile devices.”
Security on these devices is also enhanced by required authentication by Pulseway’s two-factor authentication.
“The new mobile control feature is combined with our new 2FA 2.0 that uses the mobile devices to authenticate and provide 2FA,” Mihalec said. “They have to be authenticated to work. This is very important.”
The new mobile functionality does not add any new capabilities that were not already in the RMM.
“We simply replicated the core functionality for computers into the mobile, when it remotely connects to a console session or to any remote session,” Mihalec said.
While the new mobile capability will be fine for a tech’s daily tasks, for more heavy duty work, they will still need to have their notebook.
“This is not designed for the heavy duty data entry configuration tasks, such as configuring and assigning policies,” Mihalec noted. “Those are more one-off types of activities, however.”
Mihalec said that the new remote mobile control feature should be a significant win for MSPs.
“We always quantify the impact of enhancements on customers by the degree to which they will make their lives easier,” he indicated. “This introduction of mobile remote control allows them to perform tasks remotely without having to log in, without leaving their device. That will increase their efficiency quite a lot.”
Pulseway Remote Mobile Control is a core part of the Pulseway RMM solution, so there is no additional cost for its use, and it comes with an unlimited number of remote sessions.