PSA

Managed Services

Liongard adds Datto Autotask PSA integration, with more integrations on the way

March 25, 2019 Mark Cox Comments Off on Liongard adds Datto Autotask PSA integration, with more integrations on the way
Liongard has provided roundabout integration with Autotask through their existing integration with IT Glue, but the integration streamlines the process, and provides access to Autotask customers who don’t use IT Glue.

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Managed Services

RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric

March 15, 2019 Mark Cox Comments Off on RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric
Atera reworked their own platform to a microservices architecture to take advantage of the new platform, which also greatly improves their ability to work with Big Data.

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Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

March 12, 2019 Mark Cox Comments Off on IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations
The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

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Managed Services

SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage

November 9, 2018 Mark Cox Comments Off on SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage
EventTracker has moved in a period of less than two years from mainly direct to channel-focused, and has been building out their MSP channel. Their new integration with ConnectWise Manage is their first of its kind, although other PSA and RMM integrations are likely to follow.

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Managed Services

Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration

July 6, 2018 Mark Cox Comments Off on Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration
Pulseway’s new integration adds an integration with a commonly-used IT documentation platform, that will improve MSPs’ ability to troubleshoot Pulseway, and make Pulseway a more attractive option for MSPs.

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Distribution

Cloud distributor Pax8 expands PSA integrations to Autotask

June 25, 2018 Mark Cox Comments Off on Cloud distributor Pax8 expands PSA integrations to Autotask
This new Pax8 relationship with Autotask builds on their existing distribution relationship with Datto, and the distributor is confident it will lead to a major increase in business.

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Managed Services

Atera introduces live chat to strengthen MSP-customer connections

June 13, 2018 Mark Cox Comments Off on Atera introduces live chat to strengthen MSP-customer connections
The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.

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Cloud

Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs

April 4, 2018 Mark Cox Comments Off on Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs
Pax8 has converted its recommendations that MSPs practice bill-forward consumption-based billing into a console option for ConnectWise, and plans to offer the same for other RMM and PSA vendors.

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Managed Services

Avoiding the MSP Integration Blues

December 5, 2017 Mark Cox Comments Off on Avoiding the MSP Integration Blues
To avoid a nightmare integration when adding a new service or capability,, MSPs should look for services that easily plug into your existing tools and platforms, and vendors that understand your needs by providing intuitive tools to ease the process.

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Managed Services

AppRiver makes first PSA integration, with ConnectWise Manage

November 13, 2017 Mark Cox Comments Off on AppRiver makes first PSA integration, with ConnectWise Manage
AppRiver’s new Nautical platform provides the open APIs necessary for such integrations that their old platform lacked, and ConnectWise is the first provider for which they have built an integration.

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