PSA

Managed Services

Liongard adds Datto Autotask PSA integration, with more integrations on the way

March 25, 2019 Mark Cox Comments Off on Liongard adds Datto Autotask PSA integration, with more integrations on the way
Liongard has provided roundabout integration with Autotask through their existing integration with IT Glue, but the integration streamlines the process, and provides access to Autotask customers who don’t use IT Glue.

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Managed Services

RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric

March 15, 2019 Mark Cox Comments Off on RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric
Atera reworked their own platform to a microservices architecture to take advantage of the new platform, which also greatly improves their ability to work with Big Data.

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Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

March 12, 2019 Mark Cox Comments Off on IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations
The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

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Managed Services

SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage

November 9, 2018 Mark Cox Comments Off on SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage
EventTracker has moved in a period of less than two years from mainly direct to channel-focused, and has been building out their MSP channel. Their new integration with ConnectWise Manage is their first of its kind, although other PSA and RMM integrations are likely to follow.

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Managed Services

Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration

July 6, 2018 Mark Cox Comments Off on Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration
Pulseway’s new integration adds an integration with a commonly-used IT documentation platform, that will improve MSPs’ ability to troubleshoot Pulseway, and make Pulseway a more attractive option for MSPs.

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Distribution

Cloud distributor Pax8 expands PSA integrations to Autotask

June 25, 2018 Mark Cox Comments Off on Cloud distributor Pax8 expands PSA integrations to Autotask
This new Pax8 relationship with Autotask builds on their existing distribution relationship with Datto, and the distributor is confident it will lead to a major increase in business.

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Managed Services

Atera introduces live chat to strengthen MSP-customer connections

June 13, 2018 Mark Cox Comments Off on Atera introduces live chat to strengthen MSP-customer connections
The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.

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Cloud

Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs

April 4, 2018 Mark Cox Comments Off on Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs
Pax8 has converted its recommendations that MSPs practice bill-forward consumption-based billing into a console option for ConnectWise, and plans to offer the same for other RMM and PSA vendors.

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Managed Services

Avoiding the MSP Integration Blues

December 5, 2017 Mark Cox Comments Off on Avoiding the MSP Integration Blues
To avoid a nightmare integration when adding a new service or capability,, MSPs should look for services that easily plug into your existing tools and platforms, and vendors that understand your needs by providing intuitive tools to ease the process.

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Managed Services

AppRiver makes first PSA integration, with ConnectWise Manage

November 13, 2017 Mark Cox Comments Off on AppRiver makes first PSA integration, with ConnectWise Manage
AppRiver’s new Nautical platform provides the open APIs necessary for such integrations that their old platform lacked, and ConnectWise is the first provider for which they have built an integration.

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Managed Services

SOC-as-a-service vendor Arctic Wolf announces PSA integration with ConnectWise Manage

November 6, 2017 Mark Cox Comments Off on SOC-as-a-service vendor Arctic Wolf announces PSA integration with ConnectWise Manage
Arctic Wolf has broadened out its channel strategy to place a new emphasis on MSPs, and sees the ConnectWise integration as a key step in executing that.

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Managed Services

Atera increases automation, deepens Webroot partnership

November 3, 2017 Mark Cox Comments Off on Atera increases automation, deepens Webroot partnership
Atera also provides 24/7 support for the first time, something that wasn’t a priority before because of confidence in the platform’s resilience.

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Backup

New eFolder CEO Matt Nachtrab lays out strategy to take company to the next level

July 23, 2017 Mark Cox Comments Off on New eFolder CEO Matt Nachtrab lays out strategy to take company to the next level
LabTech’s founder has an ambitious agenda, which involves improving the synergy of eFolder’s products, having a more systematic strategy around RMM and PSA integrations, and making eFolder the acknowledged technology leader in their space.

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Managed Services

Kaspersky Lab completes ConnectWise integrations for MSP partners

May 29, 2017 Mark Cox Comments Off on Kaspersky Lab completes ConnectWise integrations for MSP partners
Kaspersky continues to build out the MSP Partner program that it formally launched in April.

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Managed Services

GMS Live Expert partners with Kaseya to provide exclusive help desk services

May 15, 2017 Mark Cox Comments Off on GMS Live Expert partners with Kaseya to provide exclusive help desk services
GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.

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Managed Services

Atera fills void with addition of Apple support to joint RMM/PSA platform

May 2, 2017 Mark Cox Comments Off on Atera fills void with addition of Apple support to joint RMM/PSA platform
Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.

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Managed Services

Tigerpaw adds full Managed Print Services support with new integration

April 6, 2017 Mark Cox Comments Off on Tigerpaw adds full Managed Print Services support with new integration
The new Tigerpaw integration is not just aimed at allowing their present MSPs to add a managed print services capability, but at reaching out to office equipment dealers who need to diversify their businesses to survive.

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Managed Services

SupportBots looks to save MSPs money with AI-driven support bots

March 1, 2017 Mark Cox Comments Off on SupportBots looks to save MSPs money with AI-driven support bots
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.

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Managed Services

Atera adds multi-faceted automation capabilities in new release of joint RMM-PSA platform

February 21, 2017 Mark Cox 1
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.

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Managed Services

Kaseya making multiple enhancements to solution set for MSPs

November 23, 2016 Mark Cox Comments Off on Kaseya making multiple enhancements to solution set for MSPs
In addition to new versions of AuthAnvil and Traverse, Kaseya will soon be rolling out the second generation of its PSA product – and a brand new migration solution to encourage MSPs to move to it.

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