PSA

Atera introduces live chat to strengthen MSP-customer connections

June 13, 2018 Mark Cox Comments Off

The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.

Cloud

Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs

April 4, 2018 Mark Cox Comments Off

Pax8 has converted its recommendations that MSPs practice bill-forward consumption-based billing into a console option for ConnectWise, and plans to offer the same for other RMM and PSA vendors.

Avoiding the MSP Integration Blues

December 5, 2017 Mark Cox Comments Off

To avoid a nightmare integration when adding a new service or capability,, MSPs should look for services that easily plug into your existing tools and platforms, and vendors that understand your needs by providing intuitive tools to ease the process.

AppRiver makes first PSA integration, with ConnectWise Manage

November 13, 2017 Mark Cox Comments Off

AppRiver’s new Nautical platform provides the open APIs necessary for such integrations that their old platform lacked, and ConnectWise is the first provider for which they have built an integration.

SOC-as-a-service vendor Arctic Wolf announces PSA integration with ConnectWise Manage

November 6, 2017 Mark Cox Comments Off

Arctic Wolf has broadened out its channel strategy to place a new emphasis on MSPs, and sees the ConnectWise integration as a key step in executing that.

Atera increases automation, deepens Webroot partnership

November 3, 2017 Mark Cox Comments Off

Atera also provides 24/7 support for the first time, something that wasn’t a priority before because of confidence in the platform’s resilience.

New eFolder CEO Matt Nachtrab lays out strategy to take company to the next level

July 23, 2017 Mark Cox Comments Off

LabTech’s founder has an ambitious agenda, which involves improving the synergy of eFolder’s products, having a more systematic strategy around RMM and PSA integrations, and making eFolder the acknowledged technology leader in their space.

Kaspersky Lab completes ConnectWise integrations for MSP partners

May 29, 2017 Mark Cox Comments Off

Kaspersky continues to build out the MSP Partner program that it formally launched in April.

GMS Live Expert partners with Kaseya to provide exclusive help desk services

May 15, 2017 Mark Cox Comments Off

GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.