PSA

Cloud

Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs

April 4, 2018 Mark Cox Comments Off on Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs
Pax8 has converted its recommendations that MSPs practice bill-forward consumption-based billing into a console option for ConnectWise, and plans to offer the same for other RMM and PSA vendors.

Managed Services

Avoiding the MSP Integration Blues

December 5, 2017 Mark Cox Comments Off on Avoiding the MSP Integration Blues
To avoid a nightmare integration when adding a new service or capability,, MSPs should look for services that easily plug into your existing tools and platforms, and vendors that understand your needs by providing intuitive tools to ease the process.

Managed Services

AppRiver makes first PSA integration, with ConnectWise Manage

November 13, 2017 Mark Cox Comments Off on AppRiver makes first PSA integration, with ConnectWise Manage
AppRiver’s new Nautical platform provides the open APIs necessary for such integrations that their old platform lacked, and ConnectWise is the first provider for which they have built an integration.

Managed Services

SOC-as-a-service vendor Arctic Wolf announces PSA integration with ConnectWise Manage

November 6, 2017 Mark Cox Comments Off on SOC-as-a-service vendor Arctic Wolf announces PSA integration with ConnectWise Manage
Arctic Wolf has broadened out its channel strategy to place a new emphasis on MSPs, and sees the ConnectWise integration as a key step in executing that.

Managed Services

Atera increases automation, deepens Webroot partnership

November 3, 2017 Mark Cox Comments Off on Atera increases automation, deepens Webroot partnership
Atera also provides 24/7 support for the first time, something that wasn’t a priority before because of confidence in the platform’s resilience.

Backup

New eFolder CEO Matt Nachtrab lays out strategy to take company to the next level

July 23, 2017 Mark Cox Comments Off on New eFolder CEO Matt Nachtrab lays out strategy to take company to the next level
LabTech’s founder has an ambitious agenda, which involves improving the synergy of eFolder’s products, having a more systematic strategy around RMM and PSA integrations, and making eFolder the acknowledged technology leader in their space.

Managed Services

Kaspersky Lab completes ConnectWise integrations for MSP partners

May 29, 2017 Mark Cox Comments Off on Kaspersky Lab completes ConnectWise integrations for MSP partners
Kaspersky continues to build out the MSP Partner program that it formally launched in April.

Managed Services

GMS Live Expert partners with Kaseya to provide exclusive help desk services

May 15, 2017 Mark Cox Comments Off on GMS Live Expert partners with Kaseya to provide exclusive help desk services
GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.

Managed Services

Atera fills void with addition of Apple support to joint RMM/PSA platform

May 2, 2017 Mark Cox Comments Off on Atera fills void with addition of Apple support to joint RMM/PSA platform
Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.

Managed Services

Tigerpaw adds full Managed Print Services support with new integration

April 6, 2017 Mark Cox Comments Off on Tigerpaw adds full Managed Print Services support with new integration
The new Tigerpaw integration is not just aimed at allowing their present MSPs to add a managed print services capability, but at reaching out to office equipment dealers who need to diversify their businesses to survive.