A triumvirate of Rivers, Tim Billing and Jennifer Walcott takes over the day-to-day management of D&H Canada, although Rivers certainly seems to be the first among equals.
There has been a six month lag between D&H signing on Cisco Meraki in the U.S. and its availability in Canada, but the company thinks their partners – many of whom haven’t been selling cloud at all – will find it worth the wait.
D&H is opening a new distribution centre in western Canada in a few weeks, and is also adding staff based in the region, and establishing a western Canada event.
Growth was good pretty much across all D&H segments, although notebooks, collaboration and video conference solutions, systems components, and even printers, all did exceptionally well.
D&H makes another infusion to an initiative which has operated successfully as part of the Business Assurance Program for years, and which has delivered substantial returns to vendor participants as well.
Storage, video conference, monitors and software and licensing all came in around 40 per cent or more. Greg Tobin, General Manager in Canada, discusses why D&H did much better than the industry average.
D&H’s Canadian partners had been asking for this service, available in the U.S since 2012, to come north. It assembles marketing collateral and customizable templates from both D&H and participating vendors in one library, and is free to use.
The extra warehouse space had become an absolute necessity because the expansion of D&H’s Canadian business was straining its capability to give its customers the service they expect.