Tag Archive for customer satisfaction

SAP Chief Partner Officer Fahrbach says his new role reflects partner focus away from selling and towards delivering customer satisfaction

Fahrbach also said that in comparison with the sales position held by his predecessor, Rodolpho Cardenuto, as SAP’s top channel official, he represents the entire global partner organization, and brings it to a higher level of importance within the company.

Ooma CEO says Voxter acquisition moves them up from small business VoIP, creates new channel plays

Ooma’s CEO Eric Stang discusses the implications of the deal with ChannelBuzz, including the likely impact on both the Ooma and Voxter solution provider channels.

Dell Technologies forecasts big jump in impact of emerging technologies

From big picture developments like the emergence of fully orchestrated capabilities to manage workloads across public clouds, to more focused things like the growth of Augmented Reality headsets in business, Dell Technologies takes a stab at projecting the near-term adoption of futuristic technologies.

New service provider program highlights Pure Storage channel program enhancements

In addition to a three tier program for service providers, Pure Storage is adjusting how its internal sales people are compensated to remove what service providers believed was a tendency to favor working with traditional partners over ones selling Pure as a service.

Ransomware detection highlights enhancements to Unitrends flagship backup solutions

Unitrends sees both the new anti-ransomware capability, and two enhancements which make Unitrends more attractive to enterprises, as important differentiators for partners.

Kaseya making multiple enhancements to solution set for MSPs

In addition to new versions of AuthAnvil and Traverse, Kaseya will soon be rolling out the second generation of its PSA product – and a brand new migration solution to encourage MSPs to move to it.

Yappn rolls out global strategy for real-time language translation solutions

While Yappn has a hybrid go-to market strategy, they are looking to the channel to lead the way, and are particularly interested in attracting top eCommerce-focused partners.

SonicWALL looks to enable partners with enhanced customer services capability

SonicWALL has expanded its Customer Success organization and is approaching the beta stage with a new and enhanced support program for partners, which should be generally available by the end of the year.

Epicor CEO pledges major company changes to serve customers

Joe Cowan told Epicor’s Customer Conference in Las Vegas that the company is committed to major changes to its systems and products, to take customers into the cloud and become easier to do business with.

HDS announces new predictive analytics UCP model that forecasts customer churn

The new Hitachi Unified Compute Platform 6000 for Predictive Analytics integrates SAP Predictive Analytics software, and while aimed mainly at telcos and media service providers, may have a broader audience than that.

Unitrends revamps partner program on unique engagement philosophy

Unitrends is implementing a program based on five stars, with partners earning credit for ranking based on sales, marketing, customer satisfaction, training and social media achievements, in a system that can let smaller partners and even influencers rise in the program.

IAM vendor SailPoint looking to scale up channel enablement

Harry Gould, SailPoint’s new worldwide channel chief, is looking to expand the channel business for what he said is a distinct set of offerings which is popular among partners.

Salesforce consulting partner revamp finishing up

The now-implemented changes to requirements for consulting partners within Salesforce’s partner program place more emphasis on customer satisfaction and training, and will allow smaller partners to advance more easily in the program.

Sage to give partners customer feedback data to strengthen customer relationships

Like the Sage Advisor Dashboard introduced last year, the new Sage Net Promotor Score Program makes data Sage has collected from customers available to partners to help them improve customer satisfaction, and their business.