customer satisfaction

Cloud

SAP Chief Partner Officer Fahrbach says his new role reflects partner focus away from selling and towards delivering customer satisfaction

March 11, 2019 Mark Cox Comments Off on SAP Chief Partner Officer Fahrbach says his new role reflects partner focus away from selling and towards delivering customer satisfaction
Fahrbach also said that in comparison with the sales position held by his predecessor, Rodolpho Cardenuto, as SAP’s top channel official, he represents the entire global partner organization, and brings it to a higher level of importance within the company.

[…]

Small Business

Ooma CEO says Voxter acquisition moves them up from small business VoIP, creates new channel plays

March 8, 2018 Mark Cox Comments Off on Ooma CEO says Voxter acquisition moves them up from small business VoIP, creates new channel plays
Ooma’s CEO Eric Stang discusses the implications of the deal with ChannelBuzz, including the likely impact on both the Ooma and Voxter solution provider channels.

[…]

Cloud

Dell Technologies forecasts big jump in impact of emerging technologies

January 26, 2018 Mark Cox Comments Off on Dell Technologies forecasts big jump in impact of emerging technologies
From big picture developments like the emergence of fully orchestrated capabilities to manage workloads across public clouds, to more focused things like the growth of Augmented Reality headsets in business, Dell Technologies takes a stab at projecting the near-term adoption of futuristic technologies.

[…]

Channel Programs

New service provider program highlights Pure Storage channel program enhancements

June 16, 2017 Mark Cox Comments Off on New service provider program highlights Pure Storage channel program enhancements

In addition to a three tier program for service providers, Pure Storage is adjusting how its internal sales people are compensated to remove what service providers believed was a tendency to favor working with traditional partners over ones selling Pure as a service.

[…]

Backup

Ransomware detection highlights enhancements to Unitrends flagship backup solutions

March 15, 2017 Mark Cox Comments Off on Ransomware detection highlights enhancements to Unitrends flagship backup solutions
Unitrends sees both the new anti-ransomware capability, and two enhancements which make Unitrends more attractive to enterprises, as important differentiators for partners.

[…]

Sukh Randhawa, vice president of business operations for Tech Data Canada
Distribution

Tech Data Canada upgrades ISO certification

February 27, 2017 Robert Dutt Comments Off on Tech Data Canada upgrades ISO certification
Canada is the first market for Tech Data to upgrade its certification, which can spell benefits for solution providers selling to government and enterprise.

[…]

Managed Services

Kaseya making multiple enhancements to solution set for MSPs

November 23, 2016 Mark Cox Comments Off on Kaseya making multiple enhancements to solution set for MSPs
In addition to new versions of AuthAnvil and Traverse, Kaseya will soon be rolling out the second generation of its PSA product – and a brand new migration solution to encourage MSPs to move to it.

[…]

Software

Yappn rolls out global strategy for real-time language translation solutions

November 21, 2016 Mark Cox Comments Off on Yappn rolls out global strategy for real-time language translation solutions
While Yappn has a hybrid go-to market strategy, they are looking to the channel to lead the way, and are particularly interested in attracting top eCommerce-focused partners.

[…]

Channel Programs

SonicWALL looks to enable partners with enhanced customer services capability

August 30, 2016 Mark Cox Comments Off on SonicWALL looks to enable partners with enhanced customer services capability
SonicWALL has expanded its Customer Success organization and is approaching the beta stage with a new and enhanced support program for partners, which should be generally available by the end of the year.

[…]

Cloud

Epicor CEO pledges major company changes to serve customers

April 18, 2016 Mark Cox Comments Off on Epicor CEO pledges major company changes to serve customers
Joe Cowan told Epicor’s Customer Conference in Las Vegas that the company is committed to major changes to its systems and products, to take customers into the cloud and become easier to do business with.

[…]

Channel Programs

Avaya fleshes in details of channel program changes

March 1, 2016 Mark Cox Comments Off on Avaya fleshes in details of channel program changes
Avaya’s program changes give more partners ways to make more money, but also step up the requirement to have happy, satisfied customers.

[…]

Big Data

HDS announces new predictive analytics UCP model that forecasts customer churn

February 22, 2016 Mark Cox Comments Off on HDS announces new predictive analytics UCP model that forecasts customer churn
The new Hitachi Unified Compute Platform 6000 for Predictive Analytics integrates SAP Predictive Analytics software, and while aimed mainly at telcos and media service providers, may have a broader audience than that.

[…]

IBM global channel chief Marc Dupaquier
Channel Programs

IBM goes for value with new PartnerWorld program

February 17, 2016 Robert Dutt Comments Off on IBM goes for value with new PartnerWorld program
IBM retools its PartnerWorld program, rebuilding it around competencies and looking to reward and drive partner expertise around key solutions sets.

[…]

Channel Programs

Unitrends revamps partner program on unique engagement philosophy

February 16, 2016 Mark Cox Comments Off on Unitrends revamps partner program on unique engagement philosophy
Unitrends is implementing a program based on five stars, with partners earning credit for ranking based on sales, marketing, customer satisfaction, training and social media achievements, in a system that can let smaller partners and even influencers rise in the program.

[…]

Cloud

IAM vendor SailPoint looking to scale up channel enablement

September 28, 2015 Mark Cox Comments Off on IAM vendor SailPoint looking to scale up channel enablement
Harry Gould, SailPoint’s new worldwide channel chief, is looking to expand the channel business for what he said is a distinct set of offerings which is popular among partners.

[…]

Channel Programs

Salesforce consulting partner revamp finishing up

April 23, 2015 Mark Cox Comments Off on Salesforce consulting partner revamp finishing up
The now-implemented changes to requirements for consulting partners within Salesforce’s partner program place more emphasis on customer satisfaction and training, and will allow smaller partners to advance more easily in the program.

[…]

Channel Programs

Sage to give partners customer feedback data to strengthen customer relationships

March 25, 2015 Mark Cox Comments Off on Sage to give partners customer feedback data to strengthen customer relationships
Like the Sage Advisor Dashboard introduced last year, the new Sage Net Promotor Score Program makes data Sage has collected from customers available to partners to help them improve customer satisfaction, and their business.

[…]