Zoom has reworked the next generation of the Zoom Partner Program to create significant new business opportunities.
Channel Programs, Unified Communications
Zoom reworks growth opportunities with new post-sales services
by Mark Cox •
Unified Communications
Artificial Intelligence, Channel Communities, Unified Communications
Genesys’ Canadian channel partners becoming increasingly strong growth component
by Mark Cox •
Over the past several years, Genesys has increased the partner share of their business, has broadened the type of partners they work with, and is now increasing its Canadian partner focus.
Share the Buzz:
Artificial Intelligence, Unified Communications
Genesys CEO Bates calls on customers to accelerate their future together
by Mark Cox •
Tony Bates laid out his vision for where Genesys and its technology is headed, which expands the existing layers of orchestration into a future that promises an industry that will be very different from today.
Share the Buzz:
Artificial Intelligence, Unified Communications
GoTo improves use of AI in portfolio and adds over 60 product enhancements
by Mark Cox •
GoTo has used AI for years, but added Generative AI capabilities this year, and is making some further enhancements in this area now.
Share the Buzz:
Unified Communications
Cloudli Communications announces unification of brand structure following ConnectMeVoice acquisition
by Mark Cox •
Cloudli expects the unified brand will drive channel growth by making it easier to market and sell one branded solution rather than two.
Share the Buzz:
Channel Programs, Unified Communications
Mitel continues CLM initiatives as part of metrics-based partner rewards
by Mark Cox •
While Mitel’s channel has recently gone through some structural changes, the focuses, including an emphasis on Customer Lifecycle Management, have remained consistent, and Mitel is doubling down in those areas.
Share the Buzz:
Computers, Managed Services, Printing and Imaging, Unified Communications
HP announces changes to services strategy
by Mark Cox •
With services becoming an even more massive opportunity, HP is making a series of changes designed to make it easier for partners to work with HP around the services play, which will include simplification to significantly reduce the number of SKUs.
Share the Buzz:
Artificial Intelligence, Computers, Printing and Imaging, Unified Communications
HP says going on the offense is key part of future-ready plan
by Mark Cox •
HP leader Enrique Lores and senior HP leaders used the HP Amplify opening keynote to lay out the company’s vision going forward and their strategy to get there.
Share the Buzz:
Computers, Unified Communications
Poly lays out road map complementary to HP’s Better Together Strategy
by Mark Cox •
HP executives, including Andy Rhodes, who runs Poly, discussed where Poly has come since formally joining HP, and where they are going with their integrated technologies.
Share the Buzz:
Software, Unified Communications
Zoho continues to unify collaboration experience with Zoho Trident
by Mark Cox •
Trident, a native app to consume Zoho Workplace, is just one of several new collaboration experiences from Zoho, which they expect will ultimately expand beyond the Workplace apps into other areas like marketing and sales.
Share the Buzz:
Managed Services, Unified Communications
Mitel looks to deepen enterprise business with Atos Unify acquisition
by Mark Cox •
Atos Unify, which is stronger in Europe while Mitel is stronger in North America, has a much stronger services business than Mitel, which should help to provide Mitel partners with upmarket services opportunities.
Share the Buzz:
Software, Unified Communications
French-based Kurmi Software continues North American expansion with release of Kurmi Provisioning Suite Version 7.8
by Mark Cox •
Kurmi’s focus is on enterprise UC provisioning and the new version of the suite extends support for Avaya, Cisco, and Microsoft.
Share the Buzz:
Cloud, Software, Unified Communications
Salesforce announces Genie to power entire Salesforce Customer 360 platform.
by Mark Cox •
Salesforce also unveiled some major enhancements to Slack as well as Net Zero Marketplace, a platform designed to make carbon credit purchases simpler and more transparent.
Share the Buzz:
Software, Unified Communications
Zoho formally opens Canadian head office in Cornwall to drive further Canadian expansion
by Mark Cox •
The Cornwall office fits with Zoho’s overall hub and spoke strategy, and enables the high emphasis they are placing on a bilingual strategy and being able to communicate with French speaking customers in French.
Share the Buzz:
Cloud, Managed Services, Unified Communications
Egnyte unveils enhancements to MSP packages
by Mark Cox •
Some of the new partner focused announcements , like the Architecture, Engineering, and Construction package, and the simplified compliance for working with the U.S. Department of Defense have been available to direct customers before, but have now been opened up to the channel.
Share the Buzz:
Unified Communications
Nextiva introduces next-gen workhub to manage all conversations from a single place
by Mark Cox •
Nextiva’s new app is built on their old platform, so there is continuity despite the new type of software.
Share the Buzz:
Unified Communications
Montreal’s Cloudli acquires ConnectMeVoice to grow presence in U.S. for business communications solutions
by Mark Cox •
Cloudli sees the acquisition as highly synergistic, from a product perspective, from a market expansion perspective, and, critically for two companies which are channel-focused, from a partner perspective.
Share the Buzz:
Artificial Intelligence, Unified Communications
Avaya introduces no-code Avaya Cloud Virtual Agents to their OneCloud Experience Platform
by Mark Cox •
No-code Avaya Virtual Agents make it easy for organizations to both acquire and deploy virtual agents, which improve the customer user experience, something which grades out poorly in customer surveys.
Share the Buzz:
Channel Programs, Cloud, Unified Communications
LiveVox continues to build out fledgling channel strategy with launch of ACTivate channel program
by Mark Cox •
While LiveVox has been around for years, their channel is really less than a year old, and the new partner program is designed both to attract quality new partners and to get new and existing partners up to speed.
Share the Buzz:
Channel Programs, Unified Communications
Cloud communications provider Nextiva reworks channel program to improve enablement
by Mark Cox •
The program is scheduled to be fully rolled out by the time Nextiva has a set of major project launches late in the year, and will complement a planned international expansion, which includes Canada.
