
Major new innovations include Creator Workflows, a low-code app tool which becomes the fourth member of ServiceNow’s Workflow portfolio, and new AI-based ITOM Predictive AIOps, AI Search and Virtual Agent tools.
Algoblu uses some novel hardware-centric technology to virtualize the network, enabling telcos to pool network resources and splice them into separate SLA levels that allow more customized service levels. They are just starting to build out their North American channel, which in China consists of telcos, MSPs and CSPs.