Optimizing contact center operations: Leveraging AI and automation for enhanced efficiency

From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.

Zoho strengthens Finance and Operations platform with three new tools

Zoho has released three beefed-up tools to the Canadian market. They are Zoho Books, Zoho Inventory, and Zoho Practice. All are part of the Finance and Operations platform. Zoho Books now supports electronic filing for both the Canadian and Quebec governments, Zoho Inventory adds advanced warehouse management capabilities and Zoho Practice is for accountants.

Amazon adds Buy with AWS button option for Marketplace partners

Partners can add a Buy with AWS Button to their website, as AWS continues its push to make Marketplace a more important part of how its partners reach customers.

Achieving cybersecurity compliance in 5 steps

Cybersecurity compliance may feel overwhelming, but a few clear steps can make it manageable and ensure your business stays on the right side of regulatory requirements.

Hybrid cloud infrastructure vendor Hitachi Vantara launches new partnership with Virtana and its platform suite 

Hitachi Vantara and Virtana have announced a new collaboration with AI-powered monitoring and observability vendor Virtana, which will integrate Virtana’s suite with the Hitachi Vantara  EverFlex infrastructure-as-a-service offering.

Beyond the checkbox: Demystifying cybersecurity compliance

In an era of escalating digital threats, cybersecurity compliance goes beyond ticking a legal box – it’s a crucial shield safeguarding assets, reputation, and the very survival of your business.

Combating cyber risk in the midmarket

Midsize companies face a higher risk of cyberattacks. Here are some tips to help MSPs from Barracuda’s Patrick O’Donnell

Looking at the top security threats for MSPs in the first half of 2024

Steve Brining of Acronis joins us on the podcast to discuss the finding of its semi-annual study of the attacks that MSPs are facing off against in the battle to protect themsleves and their customers.

SonicWall rolls out SOHO and branch office-focused TZ80 small business firewall service

The TZ80 firewall platform features built-in integration with cloud-native zero trust network access (ZTNA) and VPN as a service (VPNaaS) for hybrid environments.