Today Cleo, which makes supply chain orchestration solutions through its Cleo Integration Cloud (CIC) platform, is launching Cleo Carrier Relationship Manager. This is a new solution designed to help shippers, freight brokers, and 3PLs better manage and strengthen their relationships with carriers through transparent tracking of their performance. It enables shippers, freight brokers, and 3PLs to track the performance of carriers through scorecards, proactive alerts, and continuous monitoring.
Cleo is all about EDI and API integration, on a completely automated platform. It eliminates the need for manual intervention or custom scripting with robust, end-to-end integrations, faster processing, and a low-code development environment. It also serves over 5,000 customers.
As the newest solution among Cleo’s innovative Ecosystem Relationship Management offerings, Carrier Relationship Manager enables companies to measure and continuously track the performance of their carriers across key operational metrics – including freight order response time, shipment visibility, contractual capacity, and invoice timeliness.
Carrier Relationship Manager is the latest addition to Cleo’s fast-growing suite of AI-powered Ecosystem Relationship Management solutions, which includes Retailer Relationship Manager, Supplier Relationship Manager, and Shipper Relationship Manager. Cleo’s Carrier Relationship Manager helps ensure organizations relying on carriers have high-value relationships that are more measurable, predictable, and strategic.
“Strong, open carrier relationships are essential for highly resilient and efficient supply chains and precisely what’s needed to meet the soaring benchmarks of modern fulfillment,” said Mahesh Rajasekharan, President and CEO of Cleo. “If a carrier doesn’t respond to a freight order in time, that can drive up costs, shorten lead time and delay delivery, to where the entire fulfillment process is negatively impacted. Cleo’s Carrier Relationship Manager provides real-time supply chain intelligence, allowing for proactive risk mitigation and preventing the types of carrier disruptions that put revenue and customer relationships at risk.”
If warehouse and distribution centres are the heart of a company’s fulfillment system, then transportation logistics are its circulatory system, pumping inventory throughout the supply chain. As such, carrier relationships often determine the health of a business’ supply chain operations and ultimately, their ability to meet customer expectations and commitments. Cleo’s Fully Managed and Blended Self and Managed Services delivery models empower you to be in control. The choice is yours.
“The true potential of Cleo’s Carrier Relationship Manager lies in how it transforms raw transactional data into actionable supply chain insights,” Rajasekharan added. “By leveraging AI to layer business-level context on top of freight order data, we are helping customers easily surface performance trends, reduce fulfillment risk, and deepen collaboration with their most important carriers. Cleo’s relationship management solutions are allowing organizations to pivot from reactive to proactive through the power AI – which is a powerful competitive advantage in this world full of supply chain disruptions.”
The solution’s results – coming in the form of actionable, real-time scorecards, notifications, and alerts — allow organizations to proactively adjust their supply chain operations, completely changing the paradigm for most organizations who largely remain reactive. Key use cases covered by Cleo’s Carrier Relationship Manager include Freight Order Response Time Tracking – to identify delayed responses that could trigger higher spot market costs or missed delivery windows. It also considers Carrier Volume Commitments, to monitor contract health and ensure capacity obligations are met, Invoice Timeliness Metrics, to support healthy partner relationships and minimize friction in financial workflows, and Visibility Milestone Mapping, to extract meaningful shipment insights from shipment status data, including predicted arrivals, and missed handoffs.
Every Cleo package includes 24/7/365 live EDI support, full access to the Cleo Network, 99.95% platform up-time, and a unique rich selection of self-service, managed service, or blended service options. New trading partners can be sought out through no-code integrations. Leverage pre-built API & EDI integrations to automate supply chain transactions directly into your back-office applications. No coding required.